DID Problems 60 pulse busy tone?

Support Service-Disabled Veterans!
Discount software from Direct Deals

Print Thread

Rate Thread

DID Problems 60 pulse busy tone? #189425 05/11/07 08:35 AM
Joined: Feb 2005 Posts: 25 Greensburg, IN eman Member
eman Member Joined: Feb 2005 Posts: 25 Greensburg, IN	I am having an unusual problem that I would appreciate some advice on. Direct 500 extension Callers into our Toshiba 424 are complaining that sometimes they recieve a busy signal and sometimes they hear us but we can't hear them! This happens frequently. I have spoken to the CO and they say it is a random across all DID circuits 60 pulse reorder after the first digit when we get the busy signal. Almost like our PBX cant recieve the dial pulse quick enough? He did not know why we could hear callers sometimes other than it was probably a digital thing and they are sending analog. I have already tried a different DID card with no luck. Unless I have two bad DID cards I have no Idea? Really appreciate any advice. Thanks eman [email protected]

Atcom VoIP Phones

Best VoIP Phones Canada

Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Re: DID Problems 60 pulse busy tone? #189426 05/11/07 10:23 PM
Joined: Jun 2003 Posts: 3,273 Likes: 1 Los Angeles, CA phonemeister Moderator-Toshiba
phonemeister Moderator-Toshiba Joined: Jun 2003 Posts: 3,273 Likes: 1 Los Angeles, CA	Quote Originally posted by eman: I have already tried a different DID card with no luck. Unless I have two bad DID cards I have no Idea? If you have 2 DID cards and you replaced just one, how do you know you replaced the bad one? When this happens again, place the call on hold to see what line is happening on. If it happens on the same line or lines on the same card then try replacing that card.

Re: DID Problems 60 pulse busy tone? #189427 05/13/07 05:26 PM
Joined: Feb 2007 Posts: 2,473 new york, new jersey vad60 Member
vad60 Member Joined: Feb 2007 Posts: 2,473 new york, new jersey	Your extension 500 is the same Number as a Distributed Hunt Group PDN's number range. Make sure that Incoming calls do not comes to that group which is busy because doesn't have any members and its not available.

Re: DID Problems 60 pulse busy tone? #189428 05/14/07 07:17 AM
Joined: Feb 2005 Posts: 25 Greensburg, IN eman Member
eman Member Joined: Feb 2005 Posts: 25 Greensburg, IN	The problem occurs at random on all DID Circuits. I have tried replacing the DID card with another one RDDU1A. Maybe both cards are bad. At very random intervals maybe once every 10-15 calls I recieve a busy signal 60 pulse. The Phone CO says they are recieving a reorder from us after the first digit is dialed from them? I had our Vendor out today and they worked with the Central Office and busied out each DID one at a time to eliminate a possible bad DID circuit. But the vendor was not able to duplicate the problem when using this method. I think the problem is somehow related to having all the DID's active. This busy signal can occur even if know on else is using the DID circuit. I can duplicate the problem when I dial direct when the all the DID circuits are on. Right now our vendor had the CO shutdown one DID at a time to see if we are still experiencing the problem. I would really appreciate any additional thoughts on this? eman

Re: DID Problems 60 pulse busy tone? #189429 05/14/07 01:52 PM
Joined: Feb 2005 Posts: 1,037 Stow, Ohio Toshiba Bob Member
Toshiba Bob Member Joined: Feb 2005 Posts: 1,037 Stow, Ohio	Are you set up for immediate or wink? Pgm 17 On your DTMF (RRCS) is it a 4, 8, or 12? What is the software version on the CPU? Pgm 00 What is pgm 15-1 for the DID circuits? What is pgm 30 led 11? Have you checked the switches on the card for correctness?