New technology trends seem to take longer to catch on in my neck of the woods, but as of late, I'm getting more requests for bids using CTI. While I understand the principle, I have a few questions maybe some of you guys have experience with. My biggest hold up right now is knowing which software the end user would be using to interface with the switch. I know Vodavi makes some nice stuff but what about other aplications where the customer has their own database and existing software. What type of things should I look for when I am trying to determine if their software will interface with the switch. Case in point, I have a customer now who wants a bid on a run of the mill phone system but wants to add a 4 seat tel-marketing center using numbers they have on CDs to dial out. What would be my best option for this situation. I would appreciate your thoughts.