atcomsystems.ca/forum Forums Other TDM Phone Systems Telrad Telephones & Systems Telrad TVSE goes on fritz

Hi. I am new to a company that is having trouble with their Telrad VOIP system. The local guru's don't seem to have an answer for us but to replace the TVSE card every time the system goes down if ejecting and reseating the card does not work.

The Analog (4 wire) phones continue to work during the outage but we only use a handfull of them, just the VOIP are down. VOIP phones account for about 80 percent of the phones we have.

I am told their is no telrad support available since the company is gone and we should continue like we are doing. Pull, reseat. If nothing, call local phone guys to sell us a "refurbished" TVSE. I feel like we keep getting "POPPED".

I maintained a BCM450 at my old job, and every time it went down, we knew what was going on because we looked at the logs for clues, and we didn't let the phones just shut down every few days.

What options do I have with the Telrad system if it is truely a dieing breed? Are their other bpx systems that can use the telrad phones?

I see a couple people that say they can provide support for this system. Is it worth supporting?

Telrad is still alive and kicking I don't know why you were told they are gone. I would suspect it's your pipe and not the TVSE, you should get with SSPhone as he is a Telrad guru and can probably help you out with your problem.

As dtmf has said Telrad is alive and well. In fact Telrad International is now the distributor for all of North America.
The TVSe is a Lynux PC hook a monitor and keyboard to it and see if you see errors.
What the say about no support maybe only to them. If they are telling you Telrad is gone maybe it's because they are not a Telrad Dealer anymore. And if you are not a dealer you don't get Tech Support.

We can offer remote Tech support for you. We use WebEx services to access and train on programming and troubles.

There is a Keyboard and Monitor hooked up to it but all it shows is a login prompt. If any errors come up, will it show up on the screen?

I didn't try hitting ctrl F1 or so can't recall the exact keys to get to the other displays on lynux.

By the way, Thank you guys for answering me. I wasn't alerted that anyone answered so I just kept on waiting.

If you have a login screen the TVSE card is not going down. Check to see if the run light is blinking when the phones are off.

I would try contacting a moderator for phone support! Anyone of the moderators can help you.

I would not re-seat the card or reset the system without properly shutting down the TVSE card and IPEX 1st (if you have an IPEX).

Also on a side note Telrad is still in business.

Thank Tony, SSPhone and DTFM.

All the IP phones are down right now, and some of the phones are not doing anything and read on the LCD

ERR: start data link


Others are in some sort of loop with these screens

Initialization ST3015IP->Welcome Initializing

and then

Please Wait

File Config Error: Err 0X7

nfig: ftpxfer auto1!
connegy_HandleFileCo


Does this mean anything? Let me know if you guys can help with this info.

Disconnect from the network and go directly to a hub and see if the TVSE comes up and works.And also make sure there is no IP address in the network which is identical to those of the TVSe Server or the VOC modules.
As Tony posted above, it isn't wise to just re-seat the TVSE, you must properly shut it down as to not create problems or even ruin it, they shouldn't have told you to do that period!

DTMF, you said "TVSE comes up and works"

You mean plug a phone in and see if it comes up, right?

Is there any way to detect a duplicate IP on the network?

What you want to do is see if you have any IP conflicts between the TVSE and the network which would be to take a look at the settings, at this point I would suggest you have someone remote in to and check it out, I'm not set up for it be I see Steve has offered that service.