|
Joined: Nov 2005
Posts: 35
Member
|
Member
Joined: Nov 2005
Posts: 35 |
I have a customer that has phones in public areas and they would like to route 911 calls from those phones to a manned answering position. This is a mental hospital and apparently they are having a problem with the patients calling 911. Any suggestions?
"Instinctively Telecom"
Paul
|
|
|
Nortel Phone System Service in Canada
Do you need a Nortel Phone System technician or specific Nortel parts?
Atcom to the rescue! Our telephone techs have qualified experience servicing and troubleshooting Nortel CICS, MICS, & BCM telephone systems.
Service in Canada from sea to sea.
|
|
|
Joined: Jun 2006
Posts: 8,734 Likes: 5
Moderator-Nortel, Computers, General
|
Moderator-Nortel, Computers, General
Joined: Jun 2006
Posts: 8,734 Likes: 5 |
What type of system? How many digits in the extensions?
Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons". Dave. (CTUB) Canadian Techs Use Bix!
|
|
|
|
Joined: Nov 2005
Posts: 35
Member
|
Member
Joined: Nov 2005
Posts: 35 |
MICS 7.0 XC with PRI, 3 digits.
"Instinctively Telecom"
Paul
|
|
|
|
Joined: Jun 2006
Posts: 8,734 Likes: 5
Moderator-Nortel, Computers, General
|
Moderator-Nortel, Computers, General
Joined: Jun 2006
Posts: 8,734 Likes: 5 |
Off hand maybe through routing but I doubt it. I don't remember you being able to route a call to an internal number.
Suggestions:
a) Why not restrict 911 from the patient's phones? Just leave it available for office staff, nurses, etc, maybe with a COS.
b) designate a internal speed dial button on each phone marked clearly as 911, but send it to the extension that you want
c) a combination of "a" & "b". Restrict the "Exterior 911" (staff can use a COS password bypass) AND use an internal speed dial button.
If the patients press the "911" button, it'll do what you want.
Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons". Dave. (CTUB) Canadian Techs Use Bix!
|
|
|
Forums84
Topics94,412
Posts639,420
Members49,815
|
Most Online5,661 May 23rd, 2018
|
|
0 members (),
181
guests, and
36
robots. |
Key:
Admin,
Global Mod,
Mod
|
|
|
|