|
Joined: Apr 2007
Posts: 8
Member
|
Member
Joined: Apr 2007
Posts: 8 |
Hello,
I have some older circa 1999 DS2000's and when I lift up the headset and attempt to dial a number I do not hear any sounds. Basically, I have no idea if I am actually dialing a number because there is no feedback. Is anyone aware of a way to turn this on? I have the quick reference guide but it does not help.
Thanks Jim
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
Joined: Feb 2007
Posts: 2,473
Member
|
Member
Joined: Feb 2007
Posts: 2,473 |
Do you have dial tone if you press Speaker button? if answer is yes then you have bad handset or phone. If you go off hook and CO line lights up but you cann't hear dial tone then maybe you have dead line. Try to press another line button and compare. But if you have Non Display telephone then maybe you phone is dead!!!!
|
|
|
|
Joined: Feb 2007
Posts: 2,473
Member
|
Member
Joined: Feb 2007
Posts: 2,473 |
Reading your post one more time I found that you are actually talking about DTMF sound. Did you try to plug in another set instead? If another telephone OK then you have bad phone.
|
|
|
|
Joined: Jan 2004
Posts: 6,648
RIP Moderator-Nisuko-Tie, General
|
RIP Moderator-Nisuko-Tie, General
Joined: Jan 2004
Posts: 6,648 |
does the call go though ?
does the phone work other than that ?
one phone or all ?
what are you using for outside lines ?
POTS , T1 , PRI ?
it was a option on the older TCX series but I don't recall it with the 2000 , I just looked through the manual quickly and didn't see anything
Skip ------------------------------------
Serving SW and West central Fl since 1984
|
|
|
|
Joined: Apr 2007
Posts: 8
Member
|
Member
Joined: Apr 2007
Posts: 8 |
All of the calls go through, the other phones in our small network have the same type of an issue. Meaning the call is placed however, (like the person posted above) the DTMF sound is not generated.
Maybe it was an option to even have the DTMF sound on these phones? My hope was something was just not turned on.
Thanks Jim
|
|
|
|
Joined: Jan 2004
Posts: 6,648
RIP Moderator-Nisuko-Tie, General
|
RIP Moderator-Nisuko-Tie, General
Joined: Jan 2004
Posts: 6,648 |
if DTMF wasn't being generated the call wouldn't go through .
I just looked a little closer through the manual and I don't see it as a option
do you hear dial tone when you lift the handset ?
if everything is functioning what's the issue ?
can you access things that require a *or # ?
if you have a ti or PRI you may not have dial tone or tones when you dial
Skip ------------------------------------
Serving SW and West central Fl since 1984
|
|
|
|
Joined: Apr 2007
Posts: 8
Member
|
Member
Joined: Apr 2007
Posts: 8 |
I do hear the dial tone when I pick up any of the handsets.
The issue is that there is not an auditable sound when I press the keypad numbers. So I never know if I am actually pressing a number.
Yes I can access things that require the * or #.
No T1, I would need to check on the PRI.
Thanks Jim
|
|
|
|
Joined: Dec 2006
Posts: 1,516
Member
|
Member
Joined: Dec 2006
Posts: 1,516 |
Originally posted by bulldog: I do hear the dial tone when I pick up any of the handsets. Is your inability to hear the DTMF occuring on all, some, or just one instrument?
|
|
|
|
Joined: Jan 2004
Posts: 6,648
RIP Moderator-Nisuko-Tie, General
|
RIP Moderator-Nisuko-Tie, General
Joined: Jan 2004
Posts: 6,648 |
well if you hear dialtone then the PRI question isn't applicable .
since *and # work the DTMF is being generated .
has this always occurred or new ?
one other thought would be LD carrier having a dialer in place absorbing the digits.
who is your LD provider ?
my suggestion would be to power the system up and down and if that doesnt do it call in a Tech .
anything further goes beyond the scope of end user programing
Skip ------------------------------------
Serving SW and West central Fl since 1984
|
|
|
|
Joined: Apr 2007
Posts: 8
Member
|
Member
Joined: Apr 2007
Posts: 8 |
The lack of hearing the tone occurs at all phones, we have about 15.
Thanks Jim
|
|
|
|
Joined: Feb 2007
Posts: 2,473
Member
|
Member
Joined: Feb 2007
Posts: 2,473 |
I think you have your lines or telephones setup for rotary dialing. In this case you should hear clicking after you dial the number. Every digit will give you as many clicks as the number itself(9 wil give you 9 clicks). But in this case your dialing should take awhile. By the way can you communicate with any Voice Mail system. If the answer is yes then your DTMF tone set to be silent. On Toshiba system you can do that.
|
|
|
|
Joined: Apr 2007
Posts: 8
Member
|
Member
Joined: Apr 2007
Posts: 8 |
I do not believe that the phone is set up for rotary calling, when I enter in a number is quickly dials. Possibly is would be that the DTMF is set to silent. I will have to take a look at the box, maybe it is not an individual phone setting.
Thanks Jim
|
|
|
|
Joined: Feb 2007
Posts: 2,473
Member
|
Member
Joined: Feb 2007
Posts: 2,473 |
No its system wide. Ask any tech to come over and take a look.
|
|
|
|
Joined: Nov 2001
Posts: 1,640
Moderator-NEC
|
Moderator-NEC
Joined: Nov 2001
Posts: 1,640 |
One quick question. Was this something that just started happening, or is it something that has been nagging the customer since the system was put in.
I have a 2.xx.xx cpu around here somewhere. If I can find it I'll see if it makes audible tones in the reciever
|
|
|
|
Joined: Nov 2001
Posts: 1,640
Moderator-NEC
|
Moderator-NEC
Joined: Nov 2001
Posts: 1,640 |
Ok the oldest cpu I have is a 2.04.00 from October of 2001 and I can hear the tones.
|
|
|
|
Joined: Apr 2007
Posts: 8
Member
|
Member
Joined: Apr 2007
Posts: 8 |
This has been an ongoing issue since the phone system was installed a number of years ago. It has just not gotten to the point where I would like to do something about it.
Do you think it could be a setting in the pbx box?
Thanks Jim
|
|
|
|
Joined: Apr 2005
Posts: 2,514 Likes: 2
Member
|
Member
Joined: Apr 2005
Posts: 2,514 Likes: 2 |
When Nitsuko first came out with the DS2000 no tone would be heard when numbers were dialed, not in the handset not over the speaker.
We get old too soon, smart too late
|
|
|
|
Joined: Nov 2001
Posts: 1,640
Moderator-NEC
|
Moderator-NEC
Joined: Nov 2001
Posts: 1,640 |
Thanks Dans That's what I was thinking too. That's why my first question was how long has it been doing this? The old norstars were that way too.
|
|
|
|
Joined: Apr 2007
Posts: 8
Member
|
Member
Joined: Apr 2007
Posts: 8 |
That solves the it. Thanks for all of the replys.
Thanks Jim
|
|
|
|
Joined: Jan 2004
Posts: 6,648
RIP Moderator-Nisuko-Tie, General
|
RIP Moderator-Nisuko-Tie, General
Joined: Jan 2004
Posts: 6,648 |
you could have the software upgraded
Skip ------------------------------------
Serving SW and West central Fl since 1984
|
|
|
|
Joined: Apr 2007
Posts: 8
Member
|
Member
Joined: Apr 2007
Posts: 8 |
How difficult is the software upgrade?
Thanks Jim
|
|
|
|
Joined: Nov 2001
Posts: 1,640
Moderator-NEC
|
Moderator-NEC
Joined: Nov 2001
Posts: 1,640 |
Best bet is a new B CPU but you would nave to manually reprogram from scratch, but you could get the cable and PC program and it would be easy
|
|
|
|
Joined: Jan 2004
Posts: 6,648
RIP Moderator-Nisuko-Tie, General
|
RIP Moderator-Nisuko-Tie, General
Joined: Jan 2004
Posts: 6,648 |
your to the point that it would be well worth your while to establish a relationship with a local ds2000 certified tech. you can look for one here a good tech can look at how you do business and suggest ways to utilize the features and add ons to maximize your communications
Skip ------------------------------------
Serving SW and West central Fl since 1984
|
|
|
Forums84
Topics94,393
Posts639,301
Members49,804
|
Most Online5,661 May 23rd, 2018
|
|
|
|