atcomsystems.ca/forum Forums TDM Business Telephone Systems Mitel Telephones & Systems 3300 internal calls to voicemail, external to separate ext

Hi,
I am new to Mitel systems and have previous experience only with Asterisk/AsteriskNow with quite basic setups.

I have taken over a configured Mitel 3300, and would like to set it up so that when a certain extension is dialled internally, if the line is busy it goes to voicemail. But if an external number dials the direct line and the line is busy, the call is directed to a different extension.

I'm not sure what config specific details I should provide to help...
I'd really appreciate any assistance with this, thanks!

--Josh

Program the call forward busy external for the extension. This can be done at a display set, the console or by feature access code. The internal calls will follow the current rerouting to voice mail.

You can also use the "Call Rerouting first alternative assignment form" to make the same thing happen. Once changes are made in this form you assigne the number to the station in the " Call rerouting assignment form"

Thanks for the replies. I've found the 'Feature Access Code Assignment' section and can see the 'call forward busy external' option, but I can't see where to program it for a particular extension...if I go to change that option, I just get two fields "Primary Code' "Alternate Code"?

--Josh

Just program a feature code in Primary code, like *31. Go to the phone and dial *31xxxx where xxxx is the target. This feature can be changed or deleted at the station. If you use Rerouting like Alex suggested, it can not be undone by the user.

Hi Jimmyv,
I'll give that a go, thanks for the help.

"If you use Rerouting like Alex suggested, it can not be undone by the user."
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Not all bad!

Hi,
I've tried setting a primary code, then dialling it from a phone with the format: PrimaryCodeExtensiontoForwardTo , but I don't seem to be having any luck. Are there other steps that I should be doing?
(after I dial the primary code and the extension I want to forward to, it seems like it does something because the phone beeps for a few seconds, but in testing it it hasnt changed)

To program and activate Call Forward:

Lift the handset.

Dial the appropriate Call Forward Feature Access code.

Dial the destination number.

What type of phone are you trying to forward? Superset or Analog ???


Hang up.

You may also want to review the below in the station COS

Programming
Ensure that the forwarding station and the destination station are permitted to connect to one another in the Interconnect Restriction Table.

For Call Forward Follow Me (Third-Party) and I Am Here forwarding, enable Call Forwarding Accept in the Class of Service Options Assignment form of the forward destination.

Program the Number Of Forward Hops in the System Options Assignment form.

To allow forwarding to an external destination, enable Call Forwarding (External Destination) in the Class of Service Options Assignment form.

To allow forwarding to an internal destination, enable Call Forwarding (Internal Destination) in the Class of Service Options Assignment form.

For Call Forward Follow Me, enable Group Call Forward Follow Me Accept and Group Call Forward Follow Me Allow in the Class of Service Options Assignment form.

For Call Forward Follow Me (Third Party), enable Third Party Call Forward Follow Me Allow in the Class of Service Options Assignment form for the remote telephone.

If you intend to use feature access codes in Operation, assign the following codes in the Feature Access Code Assignment form:

Call Forwarding Busy (Ext & Int Source)

Cancel Call Forwarding Busy (Ext & Int Source)

Call Forwarding Busy (External Source)

Call Forwarding Busy (Internal Source)

Call Forwarding No Answer (Ext & Int Source)

Cancel Call Forwarding No Answer (Ext & Int Source)

Call Forwarding No Answer (External Source)

Call Forwarding No Answer (Internal Source)

Call Forwarding Follow Me

Cancel Call Forwarding Follow Me

Cancel Call Forwarding Follow Me Remote

Call Forwarding Follow Me Third Party

Cancel Call Forwarding Follow Me Third Party

Call Forwarding I Am Here