atcomsystems.ca/forum Forums Wiring - Telecom Carriers - Trunks & Services Telecom Service & Providers What the hell is going on here?

Some of you posters are getting too complicated. It's really just this simple.

• Job order come in to Company B install new service
• The technician installs their equipment to existing cable
• Old service is knocked out
• Service call is placed Company A to fix outage
• Company A connects the back to their equipment

No one knows, cares or is informed that there is existing service that needs to stay.

It doesn't matter how many DIFFERENT services providers one single dwelling can have. Multiple accounts from the SAME provider could be an issue, but that's not the case here.

If you don't want to try to figure it out for yourself by toning the coax and looking to see what goes where, then you could try for a vendor meet with both providers and let the technicians fight it out onsite.

Still over complicated.

The second company needs to come back and correctly install their service as requested WITHOUT disrupting current service.

I agree. But you forgot to add to that a moron off-shore CSR who has no idea what they are talking about said that there can't be two services to the same address.

So now Auntie Maria wants to take a bus to return the cable box because they are harassing her for $300.

-Hal

CSR Moron should't be in the picture.

They only were because Auntie Maria (who is elderly and lives alone) believes anything and has no clue. Her cable stopped working so she calls Cablevision. Instead of just reporting that here cable was out, she explains to them that it went out after Verizon was there fixing the service for the lady upstairs, which stopped working when the Cablevision installer was there. At that point the quick thinking CSR put two and two together and told her that there could be only one account per house. She didn't want to make a commotion because she didn't want to get the landlord in trouble. So now she is going to take a bus to turn in the cable box because Cablevision closed almost all their locations and they are harassing her for $300.

Oh, and she figures she is OK right now because the lady upstairs gave her the password for her Verizon WiFI and she'll split the cost with her.

I can't make this stuff up.

-Hal

Sometimes you just have to shake your head and walk away.

Am I the only one who got "overly complicated" and read the part where the CATV installer ran all new wiring to the first floor outlets? If he did so, and ran his own drop to feed this service, where would anyone with half a brain find it appropriate to disconnect wiring that is totally unrelated to the wiring for the existing second floor wiring? According to Hal's original post, if I understood correctly, there was only existing wiring there for the second floor of the house.

Never believe anyone that says they ran all brand new anything unless I watched him myself.

Dunno Ed. I am no where near there (she's out on Long Island and you know where I am) so I can only speculate from what she told my wife. I can't see why an installer would disco another subscriber unless he thought some wiring was dead and he could reuse it for his job.

-Hal