|
Joined: Jan 2005
Posts: 15,383 Likes: 13
Moderator-Vertical, Vodavi, 1A2, Outside Wire
|
Moderator-Vertical, Vodavi, 1A2, Outside Wire
Joined: Jan 2005
Posts: 15,383 Likes: 13 |
You need to add the digital extensions that are connected to the voice mail in flash 65, button 12 and that's it. There is no further programming to make it work.
You then go to flash 50, page C and set the extensions up to forward to voice mail on any or all of the four conditions. Aside from putting a voice mail button on the phones (flash 50, page B, button 11), you are all done.
Ed Vaughn, MBSWWYPBX
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
Joined: Mar 2002
Posts: 117
Member
|
Member
Joined: Mar 2002
Posts: 117 |
Got everything working now except when a station or line goes to voicemail it plays the greeting and then goes back to the auto attendant in a loop. What setting is causing that? VM programming has not changed, just switch. Any ideas?
|
|
|
|
Joined: Jan 2005
Posts: 15,383 Likes: 13
Moderator-Vertical, Vodavi, 1A2, Outside Wire
|
Moderator-Vertical, Vodavi, 1A2, Outside Wire
Joined: Jan 2005
Posts: 15,383 Likes: 13 |
Check the VMID in flash 50, page B, button 13 and make sure that the mailbox number there matches your extension number. If all extensions and mailbox numbers match, you can also go to flash 06, button 15 to do all of them at one time.
Ed Vaughn, MBSWWYPBX
|
|
|
|
Joined: Mar 2002
Posts: 117
Member
|
Member
Joined: Mar 2002
Posts: 117 |
Checked that this morning and it is correct. Any other ideas?
|
|
|
|
Joined: Oct 2004
Posts: 1,492
Member
|
Member
Joined: Oct 2004
Posts: 1,492 |
Check the mailbox settings and make sure it is set for Play Greeting and Take message.
|
|
|
|
Joined: Jan 2008
Posts: 3,821
Retired Moderator
|
Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
Stations should be forwarded to voice mail group...I assume you used group one number 440.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
|
|
|
|
Joined: Mar 2002
Posts: 117
Member
|
Member
Joined: Mar 2002
Posts: 117 |
That is all correct. It is something in the switch settings that is blocking the transfer from completing.
|
|
|
|
Joined: Jan 2008
Posts: 3,821
Retired Moderator
|
Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
Are you using an auto attendant when this loop happens?
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
|
|
|
|
Joined: Jan 2005
Posts: 15,383 Likes: 13
Moderator-Vertical, Vodavi, 1A2, Outside Wire
|
Moderator-Vertical, Vodavi, 1A2, Outside Wire
Joined: Jan 2005
Posts: 15,383 Likes: 13 |
Since the OP has stated that the voice mail remained intact with its original settings, the issue must be something within the XTS programming. We really do need more call-specific details to understand exactly what is going on. Specifically, what happens with calls internally vs: external ones, etc?
Ed Vaughn, MBSWWYPBX
|
|
|
|
Joined: Mar 2002
Posts: 117
Member
|
Member
Joined: Mar 2002
Posts: 117 |
So here is what is going on. If on a call, doesn't matter if it is internal or a CO, and you push transfer and a station number and hang up, the call is placed on hold and MOH is heard but the call never transfers. After hours the main phone is put I might mode and the auto attendant answers. If you choose dial an extension or selector code, it attempts to route to the right place and then returns to the top menu greeting of the auto attendant. If you press 0 for the operator, it rings one and then goes back to the main greeting again. Is that enough description, or am I still missing something that would help me narrow in on the cause? Thanks for all your help so far!!
|
|
|
Forums84
Topics94,422
Posts639,464
Members49,818
|
Most Online5,661 May 23rd, 2018
|
|
|
|