|
|
Joined: Feb 2010
Posts: 500 Likes: 1
Member
|
Member
Joined: Feb 2010
Posts: 500 Likes: 1 |
I have a senerio where the President has a call fwd immediate key (10) on his phone to his cell phone however more than 50% of the time it ring another co worker cell phone .I have worked with NEC & Comcast (the provider of the PRI Circuit)
It only happens when you call the DID that is assinged to the Pres. & it only happens when the Call is Fwd
if you call his DID when is not fwd it work fine
when you call his cell it goes to his cell
if you call his extension internally it work fine
The cell phone that it rings is also the auto fail over if the circuit goes down
ANY THOUGHTS WOULD BE GREATLY APPRECIATED
Thanks
JD
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
Joined: Sep 2005
Posts: 9,288 Likes: 11
Admin
|
Admin
Joined: Sep 2005
Posts: 9,288 Likes: 11 |
Where they use that cell for the auto fail notification maybe they have setup a feature on the cell to forward to the other cell.
|
|
|
|
Joined: Feb 2006
Posts: 42
Member
|
Member
Joined: Feb 2006
Posts: 42 |
Have you tested what happens if the cell is busy or out of signal?
Have you tried turning it off and on again!!!
|
|
|
|
Joined: Feb 2010
Posts: 500 Likes: 1
Member
|
Member
Joined: Feb 2010
Posts: 500 Likes: 1 |
That's what we are thinking... but not sure at this point
Thanks
JD
|
|
|
|
Joined: Feb 2010
Posts: 500 Likes: 1
Member
|
Member
Joined: Feb 2010
Posts: 500 Likes: 1 |
it only happens when the SV8100 phone has the forwarding on when its off everything works fine
you can call the cell phone directly an it always rings the cell phone you can call the DID and it always rings the DID
We captured the Dim Files and you see the call coming in and the call going out to where it is supposed to go however it rings on another cell phone
|
|
|
|
Joined: Jul 2001
Posts: 1,985
Moderator-Mitel, NEC, Vodavi
|
Moderator-Mitel, NEC, Vodavi
Joined: Jul 2001
Posts: 1,985 |
Try using call fwd to a virtual that goes to the cell, not a fwd directly to the number.
|
|
|
|
Joined: Sep 2004
Posts: 4,214 Likes: 2
Member
|
Member
Joined: Sep 2004
Posts: 4,214 Likes: 2 |
Make sure to check your DID translation tables to make sure your DID routing isn't set to go to off site speed dial bin if it's busy.
|
|
|
|
Joined: May 2009
Posts: 15
Member
|
Member
Joined: May 2009
Posts: 15 |
|
|
|
|
Joined: Apr 2007
Posts: 1,439
Member
|
Member
Joined: Apr 2007
Posts: 1,439 |
Instead of a CF busy key, do this to test:
point the DID to a virtual, put the virtual in it's own timer class, set the cf no ans timer in that class to 3 or 4 seconds. Then make the call. fwd busy/no ans the virtual to the cell number.
Here's what is probably happening: You are attempting to pass the caller ID of caller through to the cell phone and comcast is rejecting the call, rejected call is re-routed to the cell number that calls forward to if the circuit is down.
D
Last edited by doghart; 03/19/13 07:10 PM.
|
|
|
|
Joined: Feb 2010
Posts: 500 Likes: 1
Member
|
Member
Joined: Feb 2010
Posts: 500 Likes: 1 |
I think you may have something hear NEC did mention removing caller id pass thru 14-01-24 for a test but it wasn't explained to me like you mentioned which is on for all PRI trunks
which i believe I need for the mobile extension to work properly
and yes I do have ARS turned on
This is the only extension that has this set up so I guess I could send it over another route
Thanks!
JD
|
|
|
Forums84
Topics94,422
Posts639,464
Members49,818
|
Most Online5,661 May 23rd, 2018
|
|
|
|
|