web statisticsweb stats

Business Phone Systems

Support Service-Disabled Veterans!
Discount software from Direct Deals
Previous Thread
Next Thread
Print Thread
Rate Thread
Page 1 of 2 1 2
Joined: Feb 2010
Posts: 500
Likes: 1
Member
Member
Offline
Joined: Feb 2010
Posts: 500
Likes: 1
I have a senerio where the President has a call fwd immediate key (10) on his phone to his cell phone however more than 50% of the time it ring another co worker cell phone .I have worked with NEC & Comcast (the provider of the PRI Circuit)

It only happens when you call the DID that is assinged to the Pres. & it only happens when the Call is Fwd

if you call his DID when is not fwd it work fine

when you call his cell it goes to his cell

if you call his extension internally it work fine

The cell phone that it rings is also the auto fail over if the circuit goes down

ANY THOUGHTS WOULD BE GREATLY APPRECIATED

Thanks

JD


Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Sep 2005
Posts: 9,288
Likes: 11
Admin
*****
Admin
*****
Joined: Sep 2005
Posts: 9,288
Likes: 11
Where they use that cell for the auto fail notification maybe they have setup a feature on the cell to forward to the other cell.


Merritt

Business Telephones & Equipment + Commercial Audio/Video Products
Commercial Communications . . . Turner, Maine
If it was built after 1980 don't expect it to work right.
Joined: Feb 2006
Posts: 42
Member
Member
Offline
Joined: Feb 2006
Posts: 42
Have you tested what happens if the cell is busy or out of signal?


Have you tried turning it off and on again!!!
Joined: Feb 2010
Posts: 500
Likes: 1
Member
Member
Offline
Joined: Feb 2010
Posts: 500
Likes: 1
That's what we are thinking... but not sure at this point

Thanks

JD

Joined: Feb 2010
Posts: 500
Likes: 1
Member
Member
Offline
Joined: Feb 2010
Posts: 500
Likes: 1
it only happens when the SV8100 phone has the forwarding on when its off everything works fine

you can call the cell phone directly an it always rings the cell phone you can call the DID and it always rings the DID

We captured the Dim Files and you see the call coming in and the call going out to where it is supposed to go however it rings on another cell phone


Joined: Jul 2001
Posts: 1,985
Moderator-Mitel, NEC, Vodavi
*****
Moderator-Mitel, NEC, Vodavi
*****
Joined: Jul 2001
Posts: 1,985
Try using call fwd to a virtual that goes to the cell, not a fwd directly to the number.

Joined: Sep 2004
Posts: 4,214
Likes: 2
Member
*****
Member
*****
Offline
Joined: Sep 2004
Posts: 4,214
Likes: 2
Make sure to check your DID translation tables to make sure your DID routing isn't set to go to off site speed dial bin if it's busy.

Joined: May 2009
Posts: 15
Member
Member
Offline
Joined: May 2009
Posts: 15
Did you program ARS??

Joined: Apr 2007
Posts: 1,439
Member
****
Member
****
Joined: Apr 2007
Posts: 1,439
Instead of a CF busy key, do this to test:

point the DID to a virtual, put the virtual in it's own timer class, set the cf no ans timer in that class to 3 or 4 seconds. Then make the call. fwd busy/no ans the virtual to the cell number.

Here's what is probably happening:
You are attempting to pass the caller ID of caller through to the cell phone and comcast is rejecting the call, rejected call is re-routed to the cell number that calls forward to if the circuit is down.

D

Last edited by doghart; 03/19/13 07:10 PM.
Joined: Feb 2010
Posts: 500
Likes: 1
Member
Member
Offline
Joined: Feb 2010
Posts: 500
Likes: 1
I think you may have something hear NEC did mention removing caller id pass thru 14-01-24 for a test but it wasn't explained to me like you mentioned which is on for all PRI trunks

which i believe I need for the mobile extension to work properly

and yes I do have ARS turned on

This is the only extension that has this set up so I guess I could send it over another route


Thanks!

JD




Page 1 of 2 1 2

Moderated by  ttech 

Link Copied to Clipboard
Newest Topics
1A2 key system A-Lead issue.
by Rupert - 10/29/24 09:01 PM
105A MOH
by John807 - 10/29/24 03:31 PM
How to repair Samsung OS 7100 Power Supply
by NateBates - 10/28/24 07:25 PM
Office serve 7030
by Dean Badelek - 10/26/24 03:56 AM
Forum Statistics
Forums84
Topics94,422
Posts639,464
Members49,818
Most Online5,661
May 23rd, 2018
Newest Members
AndyW251, Dean Badelek, PCCsup, spoonmagician, Eddie5
49,818 Registered Users
Top Posters(30 Days)
Toner 7
R4+Z 4
pvj 3
Eddie5 2
Who's Online Now
2 members (Professor Shadow, nortelvoip), 91 guests, and 161 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998 - 2024
Powered by UBB.threads™ PHP Forum Software 8.0.0