ESI-Access

Support Service-Disabled Veterans!
Discount software from Direct Deals

Print Thread

Rate Thread

Page 1 of 2

1

2

ESI-Access #463930 02/12/08 06:10 PM
Joined: Apr 2005 Posts: 49 Placentia, CA 92870 GHarman Member
GHarman Member Joined: Apr 2005 Posts: 49 Placentia, CA 92870	Hi Guys, I am having a problem programming via ESI-Access using the Network option. I connect to the NSP IP Address of the cabinet on port 59002 and it claims the network card is not responding however in fact does respond to ping and the IP phones are up and running. There is no firewall in front of this system and its a direct connection to the DSL modem with a public IP so there are no firewall issues here. Any ideas?

Atcom VoIP Phones

Best VoIP Phones Canada

Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Re: ESI-Access #463931 02/12/08 10:13 PM
Joined: Oct 2005 Posts: 3,124 Jacksonville, FL grider Member
grider Member Joined: Oct 2005 Posts: 3,124 Jacksonville, FL	Is the IP a static IP?

Re: ESI-Access #463932 02/12/08 11:46 PM
Joined: Aug 2002 Posts: 2,608 Albany, N.Y. USA upstateny Moderator-ESI, Shoretel
upstateny Moderator-ESI, Shoretel Joined: Aug 2002 Posts: 2,608 Albany, N.Y. USA	What type system are you trying to access? John Corrigan New Phone Systems and Service

Re: ESI-Access #463933 02/13/08 01:13 AM
Joined: Aug 2006 Posts: 88 Washington, NC BCHD Member
BCHD Member Joined: Aug 2006 Posts: 88 Washington, NC	I am not sure which carrier you are connecting through, but Embarq DSL modems DO have an integrated Firewall and NAT translations that can cause problems with things like this. I had to go into the admin interface of the DSL modem at my house and turn off the firewall and NAT and forward all necessary ports to the IP address that they needed to go to before I could get some of the services on my home network going again. Since then I have had no problems, so you might want to try and check the admin interface of the DSL modem and make sure there is no firewall built in and that the ports are forwarded to the correct IP address.

Re: ESI-Access #463934 02/13/08 01:18 AM
Joined: Aug 2002 Posts: 2,608 Albany, N.Y. USA upstateny Moderator-ESI, Shoretel
upstateny Moderator-ESI, Shoretel Joined: Aug 2002 Posts: 2,608 Albany, N.Y. USA	Can you access it on site? John Corrigan New Phone Systems and Service

Re: ESI-Access #463935 02/13/08 01:20 PM
Joined: Apr 2005 Posts: 49 Placentia, CA 92870 GHarman Member
GHarman Member Joined: Apr 2005 Posts: 49 Placentia, CA 92870	The DSL is on Static Service. There is absolutley no firewall, I am aware of the modems built in firewall. I can access it onsite via a Serial Cable thats it. Accessing a IVX E CLass Gen II Thanks.

Re: ESI-Access #463936 02/13/08 01:55 PM
Joined: Aug 2002 Posts: 2,608 Albany, N.Y. USA upstateny Moderator-ESI, Shoretel
upstateny Moderator-ESI, Shoretel Joined: Aug 2002 Posts: 2,608 Albany, N.Y. USA	If you can ping it you are obviously making the connection and it would seem to point towards a bug in ESI Acess or in the firmware of the IVC Card. What does tech support say? John Corrigan New Phone Systems and Service

Re: ESI-Access #463937 02/13/08 06:54 PM
Joined: Apr 2005 Posts: 49 Placentia, CA 92870 GHarman Member
GHarman Member Joined: Apr 2005 Posts: 49 Placentia, CA 92870	Havent tried contacting Techsupport. Anybody have any other input before I do? Thanks

Re: ESI-Access #463938 02/13/08 11:47 PM
Joined: Oct 2005 Posts: 3,124 Jacksonville, FL grider Member
grider Member Joined: Oct 2005 Posts: 3,124 Jacksonville, FL	For what it is worth information! I connect regularly to a 72E via remote network connection with 0 problems however, an attempt to ping the NSP is unsuccessful. Moments prior to this message I connected using ESI_Access and then I closed out of the system. I then tried to ping both the private IP and the Network IP and both were unsuccessful.

Re: ESI-Access #463939 02/14/08 12:03 AM
Joined: Nov 2004 Posts: 1,582 Likes: 1 40 miles North of Phila nonameyet Moderator-ESI - Executone
nonameyet Moderator-ESI - Executone Joined: Nov 2004 Posts: 1,582 Likes: 1 40 miles North of Phila	call esi, have them get in remotely and unlock the nsp port. happens all the time. I can see the light at the end of the tunnel.. Retirement 2019 ( It has happened )