|
|
|
|
Joined: Aug 2007
Posts: 10
Member
|
|
Member
Joined: Aug 2007
Posts: 10 |
Is it possible to change the station number on a phone?
When I dial ext. 208 I get a super busy signal and it reads plug out on the display. Why?
I need extension 208 for a new person.
an outcoming call is redirected to the initial recorded office greeting instead of that extension or that extension's mail box.
How do I change this?
she is using a samsung prostar dcs compact.
Do I need to open that?
Sorry, I realize this sounds extremely ignorant but the manual is "who knows where" and there is no one here who knows how to fix this. I have googled for at least 3 hours and frustrated.
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Jun 2007
Posts: 15
Member
|
|
Member
Joined: Jun 2007
Posts: 15 |
"plug out" means there's no phone plugged in.
You need to connect a phone!
As for voicemail problem, you really need a manual.
|
|
|
|
|
Joined: Aug 2007
Posts: 10
Member
|
|
Member
Joined: Aug 2007
Posts: 10 |
Thanks !
I feel like an idiot.
Thanks again.
|
|
|
|
|
Joined: Aug 2007
Posts: 10
Member
|
|
Member
Joined: Aug 2007
Posts: 10 |
I have been able to record a voice mail greeting and the mailbox can be checked--I don't know how the messages were there when I have been unable to dial the extension and arrive at the voice mail greeting.
Not sure how many problems I have here.
Any additional info would be helpful.
Thanks.
|
|
|
|
|
Joined: Jan 2007
Posts: 254
Member
|
|
Member
Joined: Jan 2007
Posts: 254 |
1.) Yes, it possible to change the station number on the phone, in more than one way.
2.) "PLUG OUT" means nothing is connected, so plug in the phone (although it may need to be cross-connected).
3.) I'm not sure what an "outcoming call" is. If you meant inbound calls not getting to the extension the caller entered, you should get a qualified tech to take a look at your VM/AA settings.
|
|
|
|
|
Joined: Aug 2007
Posts: 10
Member
|
|
Member
Joined: Aug 2007
Posts: 10 |
Thanks !
I meant incoming, I was so frazzled when I typed the questions that I made an error.
|
|
|
|
|
Joined: Sep 2006
Posts: 530
Member
|
|
Member
Joined: Sep 2006
Posts: 530 |
Voice Mail can recieve a call when a station is not connected. The station/extension number and the mailbox number are the same but they act independant in a lot of ways.
|
|
|
|
|
Joined: Aug 2007
Posts: 1
Member
|
|
Member
Joined: Aug 2007
Posts: 1 |
for the falcon 18d how do i call forward to another outside number? ie. my cell phone?
|
|
|
|
|
Joined: Sep 2006
Posts: 530
Member
|
|
Member
Joined: Sep 2006
Posts: 530 |
With the hanset on-hook press transfer then 102. Press 6 and put in the trunk group number, 9 on most systems, and the number you want the calls forwarded to.
Press transfer to save.
|
|
|
|
|
Joined: Aug 2007
Posts: 10
Member
|
|
Member
Joined: Aug 2007
Posts: 10 |
I tried that but the phone display indicated I was at station 202 and so any chnages I made were for 202. I tried the up down key to get to station 208 but cannot. None of the other phones indicate that the phone is station 208.
The owner has no idea what to do--I'm just the assistant trying to fix the problem for the new agent.
I clearly don't know what I'm doing.
But, thanks for your suggestion.
|
|
|
|
Forums84
Topics94,422
Posts639,464
Members49,818
| |
Most Online5,661
May 23rd, 2018
|
|
|
|
|
|
