atcomsystems.ca/forum Forums TDM Business Telephone Systems Samsung Telephones & Systems samsung falcon 18D changes

Is it possible to change the station number on a phone?
When I dial ext. 208 I get a super busy signal and it reads plug out on the display. Why?
I need extension 208 for a new person.

an outcoming call is redirected to the initial recorded office greeting instead of that extension or that extension's mail box.
How do I change this?

she is using a samsung prostar dcs compact.

Do I need to open that?
Sorry, I realize this sounds extremely ignorant but the manual is "who knows where" and there is no one here who knows how to fix this. I have googled for at least 3 hours and frustrated.

"plug out" means there's no phone plugged in.
You need to connect a phone!

As for voicemail problem, you really need a manual.

Thanks !

I feel like an idiot.
Thanks again.

I have been able to record a voice mail greeting and the mailbox can be checked--I don't know how the messages were there when I have been unable to dial the extension and arrive at the voice mail greeting.

Not sure how many problems I have here.
Any additional info would be helpful.
Thanks.

1.) Yes, it possible to change the station number on the phone, in more than one way.

2.) "PLUG OUT" means nothing is connected, so plug in the phone (although it may need to be cross-connected).

3.) I'm not sure what an "outcoming call" is. If you meant inbound calls not getting to the extension the caller entered, you should get a qualified tech to take a look at your VM/AA settings.

Thanks !
I meant incoming, I was so frazzled when I typed the questions that I made an error.

Voice Mail can recieve a call when a station is not connected. The station/extension number and the mailbox number are the same but they act independant in a lot of ways.

for the falcon 18d how do i call forward to another outside number? ie. my cell phone?

With the hanset on-hook press transfer then 102. Press 6 and put in the trunk group number, 9 on most systems, and the number you want the calls forwarded to.
Press transfer to save.

I tried that but the phone display indicated I was at station 202 and so any chnages I made were for 202. I tried the up down key to get to station 208 but cannot. None of the other phones indicate that the phone is station 208.
The owner has no idea what to do--I'm just the assistant trying to fix the problem for the new agent.
I clearly don't know what I'm doing.
But, thanks for your suggestion.