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Joined: Aug 2009
Posts: 10
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Joined: Aug 2009
Posts: 10 |
We recently installed MyPhoneManagerV5.20A03 onto a separate workstation with only one issue, when we log in we only see Voicemail, about and Logout. Did we miss something?
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Joined: Feb 2007
Posts: 1,314
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Joined: Feb 2007
Posts: 1,314 |
I dont use/install MyPhone manager very often but I do know that there are different permission levels when installing that will restrict the user from accessing certain programs so I think you set a level that only allows you to view what you are seeing.
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Joined: Dec 2006
Posts: 810
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Joined: Dec 2006
Posts: 810 |
The access levels are set in the Station-->Basic tab in Network eManager.
Pat Austin Teleco Inc. Product Manager/Sales Engineer Adtran ATSP TCTE/CTP Certified Teleco Homepage
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Joined: Jun 2005
Posts: 2,716 Likes: 7
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Joined: Jun 2005
Posts: 2,716 Likes: 7 |
There is really only 2 levels, regular and super user. Both types would have access to the phone system and voicemail if it is a MAS.
Did you set it up with the correct IP address and community anme of the phone system?
If you do not use a MAS, then you need to set a passcode for everyone in the same location; Stations->Basic tab in eManager.
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Joined: Feb 2007
Posts: 1,314
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Joined: Feb 2007
Posts: 1,314 |
There ya go, my info was a little off but on the right track. 
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Joined: Aug 2009
Posts: 10
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Posts: 10 |
user settings seem to be correct as well as the community name since I can do an snmpwalk using the same string. Options don't seem to change regardless of what privileges I set in eManager.
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Joined: Mar 2009
Posts: 121
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Joined: Mar 2009
Posts: 121 |
My Phone Manager does not show/display station features
Problem
Logging into My Phone Manager it only shows voice mail options.
Systems Affected
All CIX's systems
Needed Corrections Made
1. Launch My Phone Manager using Internet Explorer.
2. Enter **** in the extension field.
3. Enter **** for the security code.
4. Click Sign In.
5. Create your CIX Equipment settings, and click Finish when done.
Edited for posting default password.
This information can be found in the tech manual.
TCTE/CTP Certified
MCP Certified
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Joined: Aug 2009
Posts: 10
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Joined: Aug 2009
Posts: 10 |
this is a new install of MyPhoneManger so I had set the equipment settings from the start. I have however removed and recreated them with the same results.
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Joined: Aug 2009
Posts: 10
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Joined: Aug 2009
Posts: 10 |
one thing we just noticed is that we never see traffic from the new MyPhoneManager system to the CIX only to the SES. Was there a requirement we could have missed?
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Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jun 2003
Posts: 3,273 Likes: 1 |
Can you get in with eManager?
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