Swapped 6 extensions around today by just moving cross wires on the backboard. Somehow phones that used to ring on CO calls no longer have an audible ring but they will flash on a new call.

Also 2 phones that never rang on a CO call now ring?

Any ideas?

Looks like you swapped the ports instead of the cable side with the ports remaining constant.

Either change your ringing or put them back where they were and recross the ports to the new cable locations.The extensions are also off
and cutomers internal directory is probably off.

Write the changes down so you can recover.

You didnt mention voicemail ,but that is also now screwed up to customers extension list.

Place is a mess, no cable records and nothing labeled anywhere.

Customer description of work.

Move ext 104 to where ext 107 is, move ext 107 to where 119 is.

What we did was:

Toned out all extensions to the jack side and the port side, labled them.

Then simply moved the cross connect from ext 107 to the jack where 104 was connected and so on.

The extension numbers are all correct on the subject phones which means the ports have to be correct? So I assume the port programming should have just followed to the jack that is now activted.

If you did as you say ,and they rang before ,they should ring now.

So go to program 81-87 and correct.

Did you actually witness the ringing or is it a customer qoute ?

If the ports were moved via "Auto Station Relocation" previously, the logical and physical port numbers no longer match. That means that extn. 107 may be on logical port 007 and physical port 015 (for example). This will be very, very hard to figure out.

IMHO that is the worst thing Toshiba ever gave the end user access to.!

We did not witness the ringing previous to the move so we will have to take there word for it and just change it the way they want it.

It's billable but just really strange if it really occured.

This new customer has been so mismanged by someone trying to provide himself with job security by not documenting anything or labeling anything.

Thanks for the input

If users didn't moved with the telephones together then you would have that b....t about "my phone was ringing b4" without realizing that ext.numbers has changed and they have to rerecord their MBx as well, but if you moved crossconect together with people should be no difference unless you assumed that ext.107, for example, is port 007. Then it might be a mess cause of phisical and logical ports differences. Check out Com. 001 & 002.

Checked using int#402 or something like that, don't don't have my notes in front of me. It showed ext. 107, phy 035 and log 035. Every extension I tried showed this type of response. Not one of the 10 or so I checked had what I believe to be "standard" for example ext. 107, phy 007, log 007.

They have 3 tenants running off this system, I went to the programming phone and tried to log in with xxxxxx and so on and it didn't respond. I assume that physical port 000 should always be able to program?

Any advice on finding a programming port on the backboard?

005

What is the best way to verify whatCO ports are assinged to a particular station/port?

Is it possible to add additional stations/ports programming rights? This 424 has 3 tenants on it and getting to the backboard and programming phone is depedant another busiess being open.

Thanks for everyones input.

It is only one port 005. Usually that port should be not crossconnected to anybody and left idle for tech. to come and hook up 20 button Display telephone to do programming without interupting services.
The best way to verify CO assignment its go to Program 39, dial ext.#, press a # key and touch each button. Lines will show 001....etc.

Something is really strange, going into program 81 after veriying CO ports in 39 and setting different phone ports to ring or not ring depending on the set the programming tells me it was exectued but nothing changes on the sets?

Any idea's?

Sounds like this system has been really changed around - You need to make sure you enter the port # in program 81 - not the extension #. When you checked the phones earlier and got the display "ext. 107, phy 035 and log 035" that phone is programmed by entering 035 as the port #. It is the physical port.

I know thats what is wierd, I know this system has 3 seperate business so maybe somehow the co's I am programming are not there actual CO's?

LC,
You have to make sure that you are doing program for the right Phisical port.
Couple days ago I had the same problems. lines flashing but not ringing on 424. I had to reset switch otherwise it will not work.

I am pretty sure I had the right ports. Just a power cycle?

To verify which port an extension is on, and what extension number is assigned to that port, go to the phone and do an intercom # 401 (extension number assigned), and intercom #402 (port number assigned). This will eliminate any doubt as to what port and extension you are working with. Phone must be a display phone.

Are you sure your turning on the lights of the co lines that you want to ring on that station?for the correct company like comp 1 is lines 1-5 /2-6-10- / 3- 11-15
also co 1 is the first button on the bottom left
that is labeled ICM ,in programming its co 1.

I will double check these, how can I verify CO ports on a particular extension - I thought I did in program 39, perhaps I did it wrong?

in program 39 , line 1 will be programed as 001 & line 2 as 002 and so on.

in program 39 the buttons are programned with the CO port number 13,14,15,16 and 17.

All others extensions and there ports are set to ring in Program 81,84 and 87.

The only phone that rings is 100 reception the others just flash?

I am positive we have the correct extension and CO ports programned.

restarted the system - no change.

Got to be a reason why they flash and not ring but is not a logical one just yet.

I fixed it I fixed it

Let us in on it, Steve. What was the problem?

*81, *84,& *87 maybe?

Or was it *15?

I was hoping Lane would come on here and post it. I thought the same thing Bob *81 so I spent over a hour on the phone going over all the possible programs. Finally I ask to just take a look at 81. I am telling you these Toshiba's are not that easy until you do it for awhile. Phones a 10 button sets ext on port 40 prg 39 button 1 to 10 ##040, 013, 014, 015, 016, 017....
Prg81 port 40 LEDs lit 001,002,003,004,005.
Anyone see the problem

Lines 1-5 are set to ring, but co keys on phone are 13-17

Right. You win the prize

:banana:

It's usually the easy things that trip us up or are overlooked.
Good Job

I have had these experiences before and before I do any relocations nowadays, I would ask for:

1) Client's extension list
2) Who uses what line and which phones rang
3) Who can't call out to a particular destination
4) How many lines they have
5) A peek at the system
6) Any other things they might want to add

But usually, I would forget those rules and hope to heck that everything's all right.