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I'm interested to hear out it turns out... the way it works on avaya-to-avaya is that it's an extra (non-essential) information element in the setup, and so long as it doesn't get stripped, the far-end Avaya system displays it correctly. But when the same originating 'avaya' system calls a non-avaya, the name dip provdies what the LEC has on file. (As an example, the State Farm claims center rep's name shows up on my desk phone, but that same person calling from the same phone to my 'home' I only get 'state farm' as the name.... it's even more interesting because my PRI is not NI2, so I don't get 'public' name, except from other Avaya equipment...)
