atcomsystems.ca/forum Forums General General Telephone & Systems Information CLI Outbound Name on PRI

YEP

I got called on the carpet the other day for entering someone's name in Pig Latin .It was only spelled that way for less than 15 minutes .I had to wait a bit to reload the PRI software and they must of made a few calls and someone remarked about it ! :toast:

Yeah, it happens to me now and then. If I call out of the office on a phone that someone else has been "working on", you never know what might be sent out. I have had people ask a few times..."WHERE ARE YOU AT?". Sometimes they just don't believe I'm at the office.

There is a Bar a few blocks away from our building called "At The Office" . Which I am sure got it's name from the "Where Are You" questions .

:thumb:

Name control from PBX does work in Canada, doesn't work in the US. Only way I've seen it done in the US is if you've got a 'friendly' CLEC or LEC willing to set up individual names in the CNAM/LIDB databases. It's been said here already, but in the US, name is retrieved by the far end using a telco-to-telco ss7 dip. The only other exception I've seen is in the case of avaya-to-avaya calls that are SS7/ISDN end-to-end (even public network) and then the PBX name often displays.

I can confirm this. I have customers in Canada, who can include the entire name and number in the origination_phone_number and origination_sub_phone_number fields of the ISDN call setup message. This is with predictive dialer software and Dialogic cards, not a PBX though.

Other customers in the US do arrange with their carriers to set up blocks of numbers and names, and constantly change them as their needs change. Probably a managment nightmare though. One customer told us about a carrier providing this kind of control through a website. Don't recall exactly which one though.

I'm in the U.S. There are carriers in the U.S. that will pass number AND name, as sent from the PBX on a PRI. We do it on a regular basis. But, like I said, not all carriers will pass the name (to the point that some will even reject the call if name is included). We have lots of customers in Omaha, NE that it works for. I tried to get SBC to pass it in Kansas City...It didn't happen.

But, I guarantee, it absolutely works in parts of the U.S. ....as sent from the PBX.

Marty:

How can that be? Isn't this something controlled by the FCC/SCC regulations in the U.S? I am just asking at this point because this sounds dangerous in the grand scheme of things. I mean, if a customer could input their name and number as something favorable, like the local grocery store, then a telemarketer trying to sell a time share offer would surely get through to a perspective customer. That doesn't sound right.

Not to mention the "Honey, I am working late at the lawyer's office" stuff via a 1-900 number. If a switch can manipulate outward calling over a PRI by name, it could be a concern and a liability issue for the LEC.

Are you POSITIVE that name can be modified? I find that hard to believe. Number, sure, but name?

You're missing the easiest way in the world and it is legal and cheap and and can be manuvered on premisis and used by most any phone system anywhere and why no one has thought of it yet is a great mystery.

Its something I sell even though someone else provides it and collects the money for it. Come on now, put on your thinking caps, it is so obvious that I am sitting here wiggling my Bunnie tail and as a hint, some people think it is not ready and they should not sell it. But, lots of people sell it.

The smaller people who provide it are probably more ameniable to help you with it than the bigger ones, but who knows, you could probably take care of it yourself.

Keep the dialogue going until you are exhausted.

Only thing I can think of, would be a Vonage account in whichever name you want. Then output the number on the PRI....

Probably not the answer, but workable.

Ed,

Yes. I am positive. I agree that it could be dangerous, but that doesn't change the fact that it can be done. In our office, the bulk of the phones send the appropriate company name. However, phones in the lab are fair game for the techs. They might send out the company name, or they might send "Union Pacific" or "City Morgue" etc.

If it were abused, it could certainly be a liability to someone. But, I don't think it would be the LEC, if the CPE is providing the name. The owner of the switch will have a vested interest in seeing that the setup is appropriate.

I can't speak for any other manufacturer. But, with a Nortel system and a PRI from the right carrier, this is easily manipulated.

All of this push-back has me second guessing a little (even though I KNOW its been done). I'll have to set it up and make some test calls when I have a chance. The thing that I want to test is whether the NAME survives a handoff from one carrier to another. Can I call you for the test ED?