atcomsystems.ca/forum Forums General General Telephone & Systems Information CLI Outbound Name on PRI

Man that is going to be a tough one. As far as I know you can only have one BTN per PRI circuit max. One possibility, long shot, do you think that the TELCO could control the names if you went to account codes from the carrier? This way anyone that called from any phone on the network could enter their pin, or you insert the pin, and the carrier would be able to assign the call to the correct billing. Just a wild thought.

not sure if the account codes would work, a lot of times the long distance provider actually assignes the account codes, the local end just passes the call along

I like the idea of the Tone Commander for systems that cannot manipulate the outbound number, but according to their docs I cannot find any way to manipulate the name.

I think that the PRI-PRI device would be great for a large manufacturing facility where there could be liability issues with emergency calls. A 911 call from any station could send a text message to any cell phone and automatically record the 911 call. Somebody would pay for that. Have you ever tried one, Ed?

No, I sure haven't sold any, but Tone Commander is chomping at the bit for me to start buying them. We have plenty of applications for them, but the customers don't want to spend the money. I am not sure if that is required here yet, but I would imagine with so much networking and VoIP going on these days, it's gotta be just a matter of time before they become required everywhere.

name gets a little trickey the local carriers normally do an SS7 dip for name information based on the Ani they receive

It's kinda strange. I was setting up a PRI with a company a while back, and after they ported over the customer's numbers, I was messing around with CNID. I found that the name coming up actually matched the BTN info for that number. It freaked people out at my office when I put in their phone number, and when I called them, not only did their number show up on caller ID, but their name did as well. I'm not sure how it happened, but once everything updated that evening, it no longer worked like that. That just goes to show that it's possible. There's probably just something or someone that says it can't be done. I can site numerous cases where name adjustment and flexibility would be beneficial and helpful for the customer.

I have seen that happen before too. I always thought the name/number information was part of the switch information, but aparently it is kept in a separate reference database. Kinda scary when you think about it. The same thing happened to us on a fairly large government contractor's system. Their outgoing calls showed "King Street Pub". I don't think that looked too good! "Honey, I swear I am at the office".

It took months to get their CLEC to get it corrected.

Yeah, that reminds me of another case where a church's name was showing up as Dr. somebody. That one took a couple tries to get the provider to correct. I guess it's hard to fix something when "we can't see anything wrong, so the problem must be on your side". If I had the ability to have it on my side, believe me I would be using it!

Yep, "mus be sumpin' in yo PBX", the famous line heard around the world by yet another fine Verizon repair service representative. Yeah, OK.

Heh, hey why don't you try and "spoof" the outbound ANI of a local POTS line at each location to see what happens?