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Joined: Dec 2008
Posts: 4
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Have a customer with a magix system and a phone that cannot access co lines by either pressing line key or dialing 9. The system gives error tone. I can set that phone to ring and if you call the main number it rings and you can answer the call. I have checked in programming for cos, line access but cannot make the ext dial out. Any help is appreciated.
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Joined: Mar 2006
Posts: 116 Likes: 1
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Joined: Mar 2006
Posts: 116 Likes: 1 |
Check under Extensions/ Restrictions to be sure that it is unrestricted.
Also check Extensions/ Account Code and be sure that the extension is not assigned there.
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Joined: Mar 2004
Posts: 259
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also check the F R L for the phone.
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Joined: Feb 2007
Posts: 2,473
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Go to Extensions > Lines & Trunks and see if you have any lines with Green & Red lights up. If you do and still can't access Outbound dialing follow the previous advices.
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Joined: Dec 2008
Posts: 4
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Originally posted by yzark40:
also check the F R L for the phone. yzark40, what is the F R L ? I am not sure if i checked that not sure of the lingo.
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Joined: Dec 2008
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Originally posted by vad60:
Go to Extensions > Lines & Trunks and see if you have any lines with Green & Red lights up. If you do and still can't access Outbound dialing follow the previous advices. Thanks, i will double check.
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Joined: Dec 2008
Posts: 4
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Originally posted by mtncomm1:
Check under Extensions/ Restrictions to be sure that it is unrestricted.
Also check Extensions/ Account Code and be sure that the extension is not assigned there. If it is in there do i just delete it?
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Joined: Jan 2004
Posts: 515
RIP Moderator
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RIP Moderator
Joined: Jan 2004
Posts: 515 |
You will be provided with 3 choices:
RESTRICTED
UNRESTRICTED
or
TOLL RESTRICTED
UNRESTRICTED allows local and LD calls.
RULE NUMBER 2, "THINKIN' WON'T GET IT, YOU GOTTA KNOW!" RULE NUMBER 3, if you need TIER-3 SUPPORT on a LEGEND or MAGIX, go to http://home.comcast.net/~merlinman -
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