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Joined: Aug 2005
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I'm consistently using the following:
VM Xfer VM VM Cover DND LNR SNR Loudspeaker Page MOH Forward
Still, that leaves a lot of real estate even on an 18D with just a few lines. What are your commonly assigned features?
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Joined: Feb 2005
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VM, LNR, Recall (if centrex), Page all, sometimes DND.
If you give them a MOH you will get calls asking why they hear the on-hold from their phone all the time. I normally assign VM cover globally so no button. VM Xfr on the receptionist's extension. Forward only on a button to a specific extension. The rest they won't understand anyway even if you tell them 100 times.
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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Joined: Aug 2005
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MOH hasn't been a problem. Many businesses won't allow radios because everyone gripes about the stations and the volume. MOH actually comes in real handy for that purpose. I gave up on cheat sheets, they usually become small manuals by the time everything is written down. Anything more than a 5x8 card and they won't read it. Hence the buttons.
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Joined: Feb 2005
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My philosphy is the less buttons you give them the better. I just give them what I think they need (usually just last # redial, page all and VM) then what they ask for if they know enough to ask.
I usually get the eyes glazed over deer in the headlights look just explaining what the feature button is for. So now I just tell them it's for speed dials and show them that. That's about all they can handle and most never grasp the system and private speed dial concept.
The problem here is that this is the GUI generation and explaining button functions is beyond their comprehension.
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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Joined: Apr 2004
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A consultant [honest one ] once said if you tell them 4 features ,they will use 4 ,if you tell them 20 features ,they will use none.
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RIP Moderator-General
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Gotta go with Hal on this one...Less is better, We usualy give them VM, Transfer to VM, Last number dialed. That seems to be enough for them to get into trouble with.........
Bob Wells WellComm, Inc.
"As long as nobody's dead or in jail, it can't be all that bad ! "
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Joined: Mar 2004
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I give them VM, VMT, DND, LNR and auto dial for other exts.
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I give Busy-Indicator lights to supervisors so bosses can watch chatty employee's amount of time on their phones.
To Succeed in life, you need three things: a wishbone, a backbone and a funnybone. ..Reba McEntire
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Send-All-Calls (to coverage)
Autodial to VM including the # so AUDIX skips asking the caller for his/her ext and goes directly to password. If they request it I'll program the password in too.
Busy Indicators. BUT, and this is a big BUTT, I don't put them on without the permission of the both parties, unless it's a superior position viewing the activity of a lesser position.
Candor - Intelligence - Good Will
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Originally posted by hbiss: I just give them what I think they need Ditto this whole discussion. When I started in telecom I would go thru this long list of options and saw the eyes glazing over. I was just trying to be as informative/helpful as possible. Best thing to do is rely on our experience and assign button as we see fit. The way I approach it now is, I tell the user that if there is a function they need to tell me about and I'll decide the best way to get it done. Whether that be a programmed button or a feature code.
Candor - Intelligence - Good Will
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