atcomsystems.ca/forum Forums TDM Business Telephone Systems Inter-Tel Telephones & Systems Axxess web interface...

Good luck to you!

why not unplug your keyboard ,open your mind to the fact that there may be better ways of doing things , hang around , read and learn ?

This guy is PRICELESS!!!

How about you sell them those awesome four line phones then?

The funny thing is that this forum is filled with people that are the NICEST most HELPFUL people I have ever had the pleasure of dealing with. The truth is Greg if you had a "do over" and approached some of the folks here appopriately and with being polite and nice instead of making a mess out of the forum for the last couple of days, I am SURE someone would have offered to help you over thee phone or even dialed in and fixed your problem and you would have youto would have been a hero to the customer. Now it seems you are just trying to piss people

Two things .... first is i absolutely have sent people to a better platform.

Second ... read your last sentence ..... this was the case here and what we have been trying to tell you all along!

Greg,
Human nature being what it is, I suspect you will want to see what further comments will be made here. What I basically see is your dissing of a manufacturer's dealer only product policy. It is those manufacturers that set the bar and for us to violate that, violates our dealer agreements. Your beef is with Inter-Tel, not us.

That being said, this level of restriction does not apply to a number of general distribution products. Your local telecom distributor could point you to such products that would be very adequate to serve much of the small 4-line market that you work with.

Rather than dissing the dealer side structure, do some research and discover those telecom products that would permit you to accomplish your goals. There are many fine KSU based products to explore. We are not the ones that make the rules in this industry. We have to learn how to play by them or take our ball home.

Wow. It's hard to even figure out where to begin. The magic numbers that separate the wheat from the chaff is $1000 plus $200 x each phone, more or less. So your 5 phone installation from scratch about $2k. You want fries with that?

But that's not the point. Hardware costs of a Panasonic TA-824 is about $$$ with 3 display phones. It's severely limited and it doesn't do certain things, but it has some other neat features. So we all can sell up or down, depending on what the customer needs. I've even sold 2-line consumer grade solutions, but I draw the line on those 4-line products. It's called a business plan.

My key Panasonic customers have the maintenance console installed on a PC next to their phone system. They still don't do changes on their own. I always tell them that I'm going to restore their database from my file copy, so I don't care what they change, and if there's a PC next to their phone system, I can do it from remote.

I started working on Intertel in the, what, GLX GMX days. When the sytems became closed, I didn't elect to become a dealer, I was already dealing in Comdial and later Panasonic with a little Vodavi (sigh, they screwed us all) thrown in. I suppose if I really needed help on an Axxes I could get it, oh, wait I already have it arranged. I'm still not going to invest in spares or a system, nor will I ever make a market in the now discontinued product. I'll still maintain Avaya Partners, Nortel CICS and Comdial systems because I have a ton of spare parts and I am trained enough to be dangerous :-)
The key is the training AND the spares.

Your mistake is you demanded something that just isn't available. If I were an Intertel dealer, I wouldn't be giving my knowledge or livelyhood away so "some guy on the internet". The rules of this board are pretty well enforced, you can support a user in the open forum only with what's in the user manual. Installation advice is via PM and only at the responder's discretion.
However, you came in with the wrong attitude. You didn't contribute anything, and now you asked for installer's access, but you didn't contribute anything to get that access and you haven't demonstrated that you are a professional in the telecom industry (more like quite the opposite).

I don't see much hope for you. It harkens back to the old Fido days. Watch, keep your mouth shut and observe before you jump into something you don't know anything about. At some point in time, and I think very soon, this topic will be closed. The horse is already dead.

Carl


Sorry Carl I had to remove the Panasonic price. :nono:

Yes I have sent several sales and service calls to my competitors when I feel they can better serve the customer.

Greg the public forum is meant for the general user for help with User Guide type information. There are many professionals in both the telecom and data field eager to help others. There is a private Installer forum for more in depth support. Because the Installer forum has restrictions we tend to offer new comers limited help in the public forum. We take our trade very seriously so the "good ole boy" attitude comes out when someone comes in and attacks our industry. This thread has gone way past the original topic which is for information that cannot be given out here it must be obtained from a Inter-tel dealer.