atcomsystems.ca/forum Forums TDM Business Telephone Systems Inter-Tel Telephones & Systems Axxess web interface password reset?

I've recently taken over the networking and phone system for a client and they never had the ethernet connection to the phone system setup. I plugged in an ethernet and the system is pulling an IP, upon visiting that IP in a browser I receive a Username/Password prompt but no one knows what the password could have possibly been and the last person to work on the system is long gone (deceased).

Is there a way to reset the password from the main phone extension? If not I suppose I could boot into single user mode (it's running a variant of Red Hat linux so this should be possible?) and reset the root password. But I'm not sure if that would be the same user for the web interface.

Any assistance anyone could offer would be greatly appreciated. I'd like to get this system backed up as I just narrowly bypassed a potential HUGE problem and would like to have a safety net for in the future.

Greg

You cannot reset the password using any of the extensions. The web interface is for basic diagnostics only and not system programming. You would need to know the software version and then you would need the Intertel session manager software. The only legit way to reset a lost password is with Intertel's assistance. They have a way to log into the system and reset the password. A dealer would have to make this call though. Another option is with a backup of the database programming. There is a company who can recover the password using the database backup. I cant recall who they are but a Google search should turn something up.

The only thing running linux is the EVMC (Embedded Voice Mail Card). The browser password you are looking for has nothing to do with that card. As tito1411 alluded to, even if you are able to access the web interface, you will be unable to do any programming.

You will need the session manager software and know the proper version on top of that. Then you will have to hope that there is no password associated with the system when using that software. This is a different password than the web interface.

There are several techs, me included, that can assist you with this but expect to be charged.

Good luck!

The more I deal with this Inter-Tel system the less I like their operating ethics. I understand wanting to keep your own company in the "loop" but making it virtually impossible for anyone to work on the system except for an authorized technician? That's piracy in my opinion.

The customer bought and paid for the hardware, it should be up to them who can or can't touch their system. The software should be available for the asking, if they allow a non-certified tech in their it is at their own risk. They bought the hardware, they should be allowed to decide who works on it. And they can't even backup their own system without calling in an outside source? Empower the customer is how my mind always works.

Just my $.02, not even worth a plug nickel, but I'll share them anyway. (-:

Grge

That is how Inter-Tel's dealer agreement works. As the manufacturer, they are allowed to set those terms. They want to make sure their equipment is worked on by trained and certified technicians.

I bet they don't advertise that fact when marketing to potential buyers. I'd be willing to bet if they informed their potential customers that ONLY certified technicians could do any basic tasks (such as backing up your OWN database) their sales would plummet.

Actually, customers sign a tri-party software agreement when the system is purchased from an authorized dealer. I’ve never heard that this practice has hurt sales.

Really? Because this customer had NO idea the hardware that they purchased (and paid a hefty price for) was inaccessible to them. Sure they can do basic tasks, but make sure you have a backup so you can recover in the event of a failure? Nope, gotta call in the big dollar guys.

Actually we, the dealer, do advertise the fact. All of our customers understand that when they buy a system from us that we are the only ones authorized to work on it and if they have anyone else do so then they void their warranty. Been doing it like this since 1972 and were still chugging along. I find your quotes quite funny. Your coming into a forum asking for help from people who work on these systems for a living and now your criticizing the way things are done in an industry which you know nothing about?

Actually, I responding to attacks made on me and the archaic mindset surrounding the telecom field. "We've been doing it like this since 1972" (again in my humble opinion) is not exactly a strong argument as to why things work as they do.

I find it funny that I was attacked (instead of offered assistance) right out the gate, but when I respond in kind feelings start to get hurt. Mind you tito1411, your comments were more on the helpful side, but the fact that so many immediately went to pointing out that it should have been a "certified" tech is the "good old boy" network I was referring to.

Thank you Tito!

Greg most telephone systems are setup so only authorized techs can work on them. Many of the new systems you can purchase the hardware but for it to work you need proprietary software which is only available to certified techs. You think we were hard on you but how would you react to an electrician moving your server then asking you why it doesn't work after its moved?

Because an electrician doesn't know the first thing about computer networking. HOWEVER, phone and data are a matched set. You will almost always find people who list themselves as data/telecom or some other such combination. Phone and data are interrelated, work on the same concepts, and are a very close comparison. Electrician and networking however are not.

Times, they are achanging... time to learn to adapt or be left behind. And kicking the new guy who is "encroaching" on your turf... THAT is the "good ole boy" concept I am referring to.

Your wrong there is as much difference between telecom and data as there is between electrical and data. You moving a phone system is the same to me as an electrician moving a server. As several here have said they have many years of telecom experience and will not touch a system they are not familiar with there is a reason for that.


PS If you think we were hard on you go post your statement at Mike Holts
A good way to tell the difference between a data tech and a telecom tech.

How many conductors are in a RJ45?

Depends... 10BASE-T/100BASE-TX Ethernet or 1000BASE-T Ethernet?

10/100 requires two cable pairs, 1000 requires 4. Telecom RJ45 typically would fall under the 10/100 category, but it is dependent on the manufacturer specs on their hardware as well.

Or are you making a feeble attempt to make some sort of point?

Oh lord not RJ45 again!! :rofl:

Ed, is that smoke I see coming from your ears, all the way from Virginia?

OK, good ole boys... point made. I will continue to advance my knowledge elsewhere I suppose. Y'all have fun in these here parts! Y'Hear?

Wow...

I'm up to debate a topic all night and day. But start making your inside jokes at someones expense? Sorry, sign me off for that.

If someone would like to explain the RJ45 comment I'd be happy to listen (and learn, it's what I do). But use it to poke fun at someone that isn't in the 'good ole boy' group, forget it.

The RJ45 thing isn't an "inside" joke. Its been debated quite publicly on the forums. As a matter of fact its likely to start another lively debate amongst ourselves as it has 4000 other times. That's why we laughed! Search the forums for RJ45.

and especially read the posts from Ed. You're in for another EDucation :rofl:

Telecom RJ45=Registered Jack that uses 2 pair of wires for transmit and receive of a T1 line.

Data RJ45=8P8C plug wired with the T568A or T568B wiring configuration.

I'm sorry Greg if you took that as an inside joke it was not meant to be but was to show that there is a difference between data and telecom.

Right on!!!!!

Now THAT is what I was hoping to find on this forum, suggestions of things to research to help educate myself. That's some great bedtime reading... (-:

I have yet to encounter a business that was wired on the T568A standard, seems all the one's I've dealt with have been T568B. Neither one is very conducive to telecom usage, though with VOIP gaining a steady ground that is becoming less of an issue.

By default, whenever I am wiring up a new office install for a client I run a MINIMUM of 3 cables. That gives me the ability to configure 2 as ethernet jacks and one as telecom (or any of those varieties).

One thing I wasn't able to find, and possibly the reason I was sent on that search, is there any particular reason more Telecom manufacturers aren't utilizing a standard plug between data and telecom? Of course with the variety of wiring possibilities for the wall jacks (not to mention the fact that I routinely find people who have plugged in their own devices putting their RJ11 plug into an RJ45 receptacle and then being confused why their phone doesn't work. So lack of knowledge at the end user, as well as confusion between wiring standards. What's the reason for it all? Or have I just not encountered new enough telecom systems as of yet to see the transition taking place?

Seems I went on a bit of a round-a-bout way of trying to ask that, hopefully it makes sense to anyone reading it!

Thanks again, I'm always up for a good education (especially when it isn't attached to some backhanded comments about anyone's abilities. I apologize for spouting off, was just feeling a bit beat on. I think we are all here to both learn from and teach each other.

Greg

568B is mostly used in the Sates. 568A is mostly used in Canada.

3 cables is fine. Standards recommend a minimum of 2 Cat5e cables at each jack location.

There is no reason for a standard plug since were talking about two different systems. From this point on refer to a voice plug a 6p6c or 6p4c and a data plug as 8p8c. This is the correct terminology. Not sure what you mean by neither being conducive for telecom standards. The recommended way of wiring jacks nowadays is 568b and that applies to both data and voice. There's not really any confusion at all.

On the voice side, consistency is more important than whether you use the A or B standard. As long as all cables are punched the same, you’re in pretty good shape.

I have some buildings that are randomly punched as A or B, even on the same block. That’s a pain in the neck with the Inter-Tel system, which uses pins 3 and 6 for the phone. Sometimes it’s the orange pair, sometimes it’s the green.

That's really strange. I have a few interns I hire from time to time, and they've been informing me that the local college is teaching them 568A standard. First time they helped with a wiring job, I, thankfully, realized they were wiring it opposite before we started punching down and terminating. Though I suppose as you said, if they had terminated both ends it would have been fine.

The confusion I was referring to (and I would have to search and read a lot of posts again to find exactly what it was mentioning) I thought said that neight 568A or B were used as a standard in telecom. Though I suppose same rule applies, as long as it is matched at both termination points it just becomes a matter of knowing which pair to attach to. That could be quite frustrating, especially as you mentioned, in a building that the 2 standards were used interchangeably. You'd have to test every point to be sure.

My favorite is entering a wiring closet of a multi business building, and seeing that each business has their own tech, and the spaghetti mess that (it seems 90%) of them leave behind. I'm a stickler for clean wiring, and even approached a couple building owners about allowing us to rewire (at a discount since it saves me time in the long run if the client stays with me). Quite a few times that has turned into some of those businesses hiring me to clean up their office wiring as well.

Sorry, got off topic there. Thanks again for the info.

Greg