atcomsystems.ca/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems CTX 100 Can't Connect with eManager

Hello everyone,

I'm encountering an issue when trying to connect to eManager: "Connection failed! CIX100: ERROR_COULD_NOT_CONNECT_TO_CALL_AGENT."

I've already tried resetting the power, but it didn't resolve the problem. There's also a reset button below the power switch, but I'm unsure if pressing it will erase all my programming.

Any guidance would be greatly appreciated!

PS anyone know what happened to phonemeister? He used to do our phones but have not been able to contact him in a couple if years. Just wondeing.

Here's a reddit post that may help: https://www.reddit.com/r/sysadmin/comments/ezwj56/toshiba_emanager_error/

I ran into him a couple of years ago at a customer location. We was working with a CLEC. He probably moved on, like a lot of people. I just don't have anything better to do.

The reset button has nothing to do with the processor. It is for the power supply. On the processor there is jumper that will reset the processor. It will either reset it to factory or reload the last backup which was performed by a tech. Either way, I don't recommend.

It's really hard to say why you can't connect. There are so many possible issues, it's hard to list them all.
Summary: Wrong IP address, can't PING from the laptop, wrong community name , processor NIC problem, processor locked up (usually a power cycle will fix it), and as the link mentioned, SNMP component not installed. Also the annoying fact that you can only use Internet explorer with eManager. I haven't even attempted to install it on Windows 11, which is why use a VM with Windows 7 on my laptop.

Thanks for the reply. I've tried to reset the power and am still getting the same error. I can ping the IP Address. What bugs me is that nothing has changed with the system and 3 months ago, the last time I had to get into it I could. The phone system & voicemail are working but I'm not able to make changes. The location is a 3 hour drive away so going out there is not an easy task. That's why I was asking about phonemeister cause he setup this system up for us.