change 0 destination on MP5000

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change 0 destination on MP5000 #646667 08/20/24 08:46 PM
Joined: Jan 2007 Posts: 10 Manheim, Pa Seth W Member
Seth W Member Joined: Jan 2007 Posts: 10 Manheim, Pa	I need to change the 0 destination on Comdial MP5000 to ring outside number.... what is easiest way to do this? where do I change the 0 destination?

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Re: change 0 destination on MP5000 Seth W #646668 08/20/24 08:51 PM
Joined: Aug 2004 Posts: 9,169 Likes: 18 SOUTH TEXAS RATHER BE FISHING Admin
RATHER BE FISHING Admin Joined: Aug 2004 Posts: 9,169 Likes: 18 SOUTH TEXAS	What voice mail is attached to the MP5000?

Re: change 0 destination on MP5000 Seth W #646669 08/20/24 08:53 PM
Joined: Jan 2007 Posts: 10 Manheim, Pa Seth W Member
Seth W Member Joined: Jan 2007 Posts: 10 Manheim, Pa	MP5-cob in skin... we are looking to have 0 go to outside line when customer dials from internal phone

Re: change 0 destination on MP5000 Seth W #646670 08/20/24 08:57 PM
Joined: Aug 2004 Posts: 9,169 Likes: 18 SOUTH TEXAS RATHER BE FISHING Admin
RATHER BE FISHING Admin Joined: Aug 2004 Posts: 9,169 Likes: 18 SOUTH TEXAS	Find the extension in the routing box that defaults to dial 0. Enable CFOS. Enter the destination phone number with the trunk access code in front. Calls transferred to that extension will go to outside line.

Re: change 0 destination on MP5000 Seth W #646671 08/20/24 09:01 PM
Joined: Jan 2007 Posts: 10 Manheim, Pa Seth W Member
Seth W Member Joined: Jan 2007 Posts: 10 Manheim, Pa	what about when dialing 0 from internal extension... where do you set that destination

Re: change 0 destination on MP5000 Seth W #646672 08/20/24 09:05 PM
Joined: Aug 2004 Posts: 9,169 Likes: 18 SOUTH TEXAS RATHER BE FISHING Admin
RATHER BE FISHING Admin Joined: Aug 2004 Posts: 9,169 Likes: 18 SOUTH TEXAS	Where does the phone ring when an internal number dials 0? Same procedure. If a digital set hit the soft keys and see if CFOS is already enabled. Otherwise you have to go into VMMI and tell what extension you want as the attendant. By default it is usually the phone attached to port 1.

Re: change 0 destination on MP5000 Seth W #646673 08/20/24 09:07 PM
Joined: Aug 2004 Posts: 9,169 Likes: 18 SOUTH TEXAS RATHER BE FISHING Admin
RATHER BE FISHING Admin Joined: Aug 2004 Posts: 9,169 Likes: 18 SOUTH TEXAS	I am amazed that the in skin voice mail is still alive. Great idea but I could barely get them through warranty. Spent a ton of time cloning and replacing drives.

Re: change 0 destination on MP5000 Seth W #646674 08/20/24 09:10 PM
Joined: Jan 2007 Posts: 10 Manheim, Pa Seth W Member
Seth W Member Joined: Jan 2007 Posts: 10 Manheim, Pa	i cant seem to find where to set attendant in vmmi... is it under programming / stations?

Re: change 0 destination on MP5000 Seth W #646675 08/20/24 09:16 PM
Joined: Aug 2004 Posts: 9,169 Likes: 18 SOUTH TEXAS RATHER BE FISHING Admin
RATHER BE FISHING Admin Joined: Aug 2004 Posts: 9,169 Likes: 18 SOUTH TEXAS	Been 15 years since I opened VMMI so I am going from memory. Where does the call go when an internal dials 0? Look under the station programming off that set. It is either there or under the COS programming. Been a while and I don't have VMMI on an accessible laptop. Look under system parameters also.

Re: change 0 destination on MP5000 Seth W #646677 08/20/24 09:21 PM
Joined: Jan 2007 Posts: 10 Manheim, Pa Seth W Member
Seth W Member Joined: Jan 2007 Posts: 10 Manheim, Pa	when dialing 0 rings 1 digital phone and 2 analog cordless phones i believe. ext 301 attendant is set to yes

Re: change 0 destination on MP5000 Seth W #646678 08/20/24 09:23 PM
Joined: Aug 2004 Posts: 9,169 Likes: 18 SOUTH TEXAS RATHER BE FISHING Admin
RATHER BE FISHING Admin Joined: Aug 2004 Posts: 9,169 Likes: 18 SOUTH TEXAS	Probably ringing a hunt group. See if CFOS is enabled for Ext 301. If not enable it under COS and station programming. Follow previous instructions of CFOS and it should forward out.

Re: change 0 destination on MP5000 Seth W #646679 08/20/24 09:28 PM
Joined: Jan 2007 Posts: 10 Manheim, Pa Seth W Member
Seth W Member Joined: Jan 2007 Posts: 10 Manheim, Pa	hunt group members is greyed out... when i go under hunt group

Re: change 0 destination on MP5000 Seth W #646680 08/20/24 09:29 PM
Joined: Aug 2004 Posts: 9,169 Likes: 18 SOUTH TEXAS RATHER BE FISHING Admin
RATHER BE FISHING Admin Joined: Aug 2004 Posts: 9,169 Likes: 18 SOUTH TEXAS	You have to disable the group to change members.

Re: change 0 destination on MP5000 RATHER BE FISHING #646681 08/20/24 09:31 PM
Joined: Jan 2007 Posts: 10 Manheim, Pa Seth W Member
Seth W Member Joined: Jan 2007 Posts: 10 Manheim, Pa	yes i remember now

Re: change 0 destination on MP5000 RATHER BE FISHING #646682 08/20/24 09:43 PM
Joined: Jan 2007 Posts: 10 Manheim, Pa Seth W Member
Seth W Member Joined: Jan 2007 Posts: 10 Manheim, Pa	can cfos be entered via vmmi or does it have to be from the physical phone?

Re: change 0 destination on MP5000 Seth W #646683 08/20/24 09:53 PM
Joined: Aug 2004 Posts: 9,169 Likes: 18 SOUTH TEXAS RATHER BE FISHING Admin
RATHER BE FISHING Admin Joined: Aug 2004 Posts: 9,169 Likes: 18 SOUTH TEXAS	I always enabled in VMMI. Then went to the set. Hit the soft keys under the display until you see CFOS. You can also button map CFOS on a hard key which will give a one touch on/off feature. There are 3 different CFOS modes but LINE/ITCM should give you what you need.