|
|
Joined: Apr 2007
Posts: 617 Likes: 1
Member
|
Member
Joined: Apr 2007
Posts: 617 Likes: 1 |
Hi, Customer has one analog phone that seems to be on microphone mute. I couldn't find a feature code for mute on/off so I'm thinking it's not a feature. So I'm looking at replacing analog card. Any ideas? Thanks.
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
Joined: Oct 2006
Posts: 1,408 Likes: 6
Member
|
Member
Joined: Oct 2006
Posts: 1,408 Likes: 6 |
Does a butt set in place of the analog phone also get muted?
|
|
|
|
Joined: Apr 2007
Posts: 617 Likes: 1
Member
|
Member
Joined: Apr 2007
Posts: 617 Likes: 1 |
Yes. Muted on the butt set connected directly to the analog port. Seems like it may be on inbound calls only.
|
|
|
|
Joined: Dec 2007
Posts: 6,808 Likes: 18
Retired Admin
|
Retired Admin
Joined: Dec 2007
Posts: 6,808 Likes: 18 |
Any other spare analog ports available for testing?
|
|
|
|
Joined: Sep 2004
Posts: 4,210 Likes: 2
Member
|
Member
Joined: Sep 2004
Posts: 4,210 Likes: 2 |
Check your cabling/wiring. Sounds like off a half pair?
|
|
|
|
Joined: Apr 2007
Posts: 617 Likes: 1
Member
|
Member
Joined: Apr 2007
Posts: 617 Likes: 1 |
I've eliminated a wiring issue by connecting my butt set directly to the analog port on the ksu. I'm thinking of replacing the card.
|
|
|
|
OS 7030
by Bushmills - 09/03/24 12:42 PM
|
|
|
|
Forums84
Topics94,387
Posts639,270
Members49,800
|
Most Online5,661 May 23rd, 2018
|
|
0 members (),
228
guests, and
39
robots. |
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|