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Joined: Apr 2007
Posts: 617 Likes: 1
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Joined: Apr 2007
Posts: 617 Likes: 1 |
Hi,
Customer has one analog phone that seems to be on microphone mute. I couldn't find a feature code for mute on/off so I'm thinking it's not a feature. So I'm looking at replacing analog card. Any ideas? Thanks.
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Joined: Oct 2006
Posts: 1,410 Likes: 6
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Joined: Oct 2006
Posts: 1,410 Likes: 6 |
Does a butt set in place of the analog phone also get muted?
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Joined: Apr 2007
Posts: 617 Likes: 1
Member
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Joined: Apr 2007
Posts: 617 Likes: 1 |
Yes. Muted on the butt set connected directly to the analog port. Seems like it may be on inbound calls only.
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Joined: Dec 2007
Posts: 6,825 Likes: 22
Retired Admin
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Retired Admin
Joined: Dec 2007
Posts: 6,825 Likes: 22 |
Any other spare analog ports available for testing?
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Joined: Sep 2004
Posts: 4,217 Likes: 2
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Joined: Sep 2004
Posts: 4,217 Likes: 2 |
Check your cabling/wiring. Sounds like off a half pair?
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Joined: Apr 2007
Posts: 617 Likes: 1
Member
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Member
Joined: Apr 2007
Posts: 617 Likes: 1 |
I've eliminated a wiring issue by connecting my butt set directly to the analog port on the ksu. I'm thinking of replacing the card.
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