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Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
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Joined: Jun 2005
Posts: 2,714 Likes: 7
Member
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Member
Joined: Jun 2005
Posts: 2,714 Likes: 7 |
When we implemented call backs, the sites really like it. You just got to be carefull about staffing to handle the call backs. I've seen locations get overwelmed when first putting the system into place.
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Joined: Aug 2006
Posts: 1,801 Likes: 11
Moderator-Iwatsu
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Moderator-Iwatsu
Joined: Aug 2006
Posts: 1,801 Likes: 11 |
We used to do a little experiment with customers that were on the fence about MOH devices. We'd get them to call a couple of test numbers we had set up, be placed on hold and try to guess how long they'd been on hold. One line had MOH, one line didn't. In cases where the line had MOH, the caller guessed about 45 seconds to a minute. On the line with NO MOH, the caller swore up and down they had been on hold 5 whole minutes, and had almost believed they had been cut off. In both cases, the callers were actually on hold for 30 seconds. It' was much easier to convince a customer that an MOH device with ad copy and marketing info would be vastly superior to customers hearing dead-air, fearing they'd been cut off while waiting.
Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.
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Joined: Dec 2007
Posts: 6,808 Likes: 18
Retired Admin
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Retired Admin
Joined: Dec 2007
Posts: 6,808 Likes: 18 |
I would refuse a customers request to use a Radio as a MOH device. There is not much worse than listening to an analog radio not tuned correctly.
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OS 7030
by Bushmills - 09/03/24 12:42 PM
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