atcomsystems.ca/forum Forums TDM Business Telephone Systems NEC Telephones & Systems Call Forwarding for Friday afternoons

SV9100. POTS lines.
Customer would like to take Friday afternoons off, but have calls CF to one of the team. The team consists of 4 to 6 individuals who would take turns, on their assigned Friday, receiving calls on their cell phones.

I've done similar with others with a toggle key to choose between 3 choices of where to forward calls to. Toggle choices are variations of DIL to a VE with call forwarding to different cell numbers.

With 4 to 6 cell numbers to pick from, would it be better to give them a User Admin login so they can change the number to forward to? And have forwarding turn off when the system goes to weekend mode at 5:00 PM? Or is there a better way?

Thank you.
Jim

Auto Attendant? You could do it with Night Modes...Automatic or manual. Would you know the schedule in advance...

Would like to do this with night modes. Customer should turn forwarding on when they leave the office, which could vary. Maybe noon, maybe 3:00.

At 5:00 is should automatically turn off the forwarding mode and go to night mode.

Currently I have a key to manually select the night mode, with a mode for each of the four people that will take turns with Friday duty.
Mode 1 = normal
Mode 2 = night
Mode 3 = trunks are DIL to VE 251 - 24-09 is CF to cell #1
Mode 4 = trunks are DIL to VE 252 - 24-09 is CF to cell #2
Mode 5 = trunks are DIL to VE 253 - 24-09 is CF to cell #3
Mode 6 = trunks are DIL to VE 254 - 24-09 is CF to cell #4

The night service patterns tell it to go to night mode at 5:00. At least that's the goal.

When I make a test call, I can see my incoming call, another trunk is grabbed, I hear dial tone briefly, then hang up.

Intercom calls tp the VE do forward ok. Just outside calls fail. I checked that CF off premise is on for the cos.

If you have the virtual call forward immediately try setting to call forward no answer, put the virtual in their own timer class of service, set the call forward no answer timer to 2 to 3 seconds.

You might want to try using mobile extensions instead. VE should work if trunk to trunk settings ae good. ANYTIME you use analog trunks for this it can get sketchy.

I've tried everything mentioned here and from other online tips. I don't know why it should be so difficult to just make a call forward to another number. Funny thing is, I've done this on a SL2100 system before with no trouble. Also pots lines. And many places say things like 'pots lines will do that' or 'you'll have that with sip trunks'. And the best is 'get CF from the telco. Always works.'

Feeling frustrated.
Thank you for your help.

Have you enabled ARS? Also, at the end of your dial string did you add a #? I'm assuming you enabled trk-trk on the trunks and COS cf off premise and assigned a COS to the virtual ext?

Thanks Coral Tech.
- Enabled ARS? No. Have not used ARS before.
- Added # at end of dial string? Yes.
- Enabled trk-trk? Yes. 14-01-13 is checked. 20-07-05 for cos 1 is checked.
- CF off-prem? Yes. 20-11-12 for cos 1 is checked.
- COS for the VE? Yes. cos 1 for the extension in all modes.

I'll be on site tomorrow again, and will double check all settings again. And work on ARS.

This might be a good time to sell my first sip trunks to this customer. But shouldn't have to do that just to CF, but . . .
Wait till I tell them their fax machine won't work with sip!

Thank you!

Why do you think fax machines won't work with SIP?