atcomsystems.ca/forum Forums VOIP Phones & IP PBX VoIP & Cloud Phones, Hosted PBX, General IP Phones MS Teams with Yealink phones

We have been for a medical practice with multiple locations installing Yealink Teams phones. The IT vendor ships the phones and we install. Teams platform seems to be cumbersome as far as inter office calling, transferring calls etc. From what I can tell there is no 3 or 4 digit dialing. You have to enter a name or phone number through the touch screen which can be a challenge. Other issues with call routing. Cutover 4 practices and every practice manager is upset about these phones. We have our own platform which can be set up with 3 digit dialing and smoother call routing. I had someone tell me Teams can be set up with 3 digit dialing but I'm not seeing it. Thanks.

I'm no expert on Teams but my understanding is the same - no such thing as digit dialing another phone.

Our own cloud platform (Netsapiens) can be paired with an interconnection to Teams which turns the Teams users into extensions on the Netsapiens system. Once that's done, the Teams users can 3 digit (or 4 digit) dial each other. It's accomplished because Teams sends the 3 digit call back to Netsapiens which in turn recognizes the extension number. Netsapiens then sends the call back to the destination Teams user because it sees the Teams user as a registered "device" on the Netsapiens extension.

I'm unfortunately in the middle of pulling out a nearly new Avaya Aura system to be replaced by Teams.

Digit dialing another phone is supported, but it's murky. By default the only way to call another phone is by dialing its entire 10 digit DID, or via a BLF button. Traditional 3 or 4 digit extensions are possible, but messy. The "easy" way is to assign an extension via an ActiveDirectory attribute. This will at least allow auto attendants to dial by extension, but it does not cover internal calls. For that you'd need to design a custom dial plan that will tack on the remaining 6-7 digits.

At least this is my understanding. We're very early in the process and this is what I recall from a very long 7 hour workshop that began at 3 AM my time (workshop was given by Microsoft in France).

I hesitate to call this a phone system. It's an instant messaging and conferencing platform that happens to have some physical devices attached to it. It seems like the focus for internal calls is really placed on the Teams app on a computer or cell phone, and calls to and from the PSTN. Traditional internal calling by number is more or a less a "nice to have" feature on this system.

I get the appeal for us since we have a significant amount of people working remotely, but I am worried about our plants that rely heavily on physical telephones and are heavy on internal calling. I'm also concerned about feature parody for our call centers. Going from Avaya CMS to some hobbled together PowerBI reports is going to be tough.