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Joined: Jun 2013
Posts: 13
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Joined: Jun 2013
Posts: 13 |
Hello,
I'm posting this here and in the Lucent forum because my question likely falls into both categories. Please excuse the duplicate post....
I'm wondering if anyone has dealt with this and has suggestions. We have a Lucent Partner system at a small office. It's worked great off the ATT Pots lines for years.
However, ATT wants to move us to Uverse. Last week the ATT tech arrived to switch us over. However, he told me that the install probably wouldn't work because the Uverse interface likely won't generate the proper ring demand. He didn't know specifically whether the problem was incorrect ring voltage, current, or frequency.
The Uverse interface is an Arris BGW210. I tried to find the specs, but couldn't. I also tried Arris tech support, which was useless.
Could someone suggest how I can interface this Partner system? I presume I need an interface, such as a ring booster?
I appreciate any help because I'm stuck.
Thanks!
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Joined: Oct 2007
Posts: 327
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Joined: Oct 2007
Posts: 327 |
Sounds like they are trying to push you into something new.
The ATT Lucent system works just like the other million phone systems out there using POTS phone lines. It's on them to make it work properly.
Instructions are just one man's opinion on paper
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Joined: Jun 2013
Posts: 13
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Joined: Jun 2013
Posts: 13 |
Thanks so much for your reply!
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Joined: May 2002
Posts: 17,738 Likes: 25
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Joined: May 2002
Posts: 17,738 Likes: 25 |
They have multi-port ATA's that they use for multiline business service all the time, don't know why U-verse would be any different. I agree with the comment by C5Z it's up to them to make it work if it doesn't. I'd think there'd be an output REN value on the modem or in the modem's manual.
Retired phone dude
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Joined: Jun 2005
Posts: 2,719 Likes: 7
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Joined: Jun 2005
Posts: 2,719 Likes: 7 |
I had a customer who was moving from AT$T POTS to Uverse. Tech came out and told the customer that the lines weren't compatible with the Toshiba PBX. He left the site without installing the lines.
Eventually, they installed the lines, and they worked fine on the Toshiba system.
The point is, that the tech may be wrong. Maybe he had a bad experience in the past.
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Joined: Feb 2010
Posts: 581 Likes: 6
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Joined: Feb 2010
Posts: 581 Likes: 6 |
I use VoIP ATAs and carrier gateways with on-premise older PBX all the time with no issues. You will be fine.
Tennessee Technology Solutions, LLC | "Business technology solutions reimagined." | (423) 665-9995 | www.423tech.com
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