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Joined: May 2023
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Hello,
I wanted to have a solution to connect an analog fax to a full IP network managed by a Samsung OfficeServ 7400 IPBx. I found analog VoIP gateways on the web but I don’t know which one to take and how to check compatibility with my IPBx 7400. Thank you.

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Cisco ATA should work

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You'll need to acquire a 3rd party license to connect the ATA, or find the last release of OfficeServ firmware that allows everything to be configured. A good deal of your success is going to depend on what type of trunking you have. ATAs for faxing and SIP trunking can be problematic.

It may be easier to find an analog station module to install in your 7400 cabinet and configure a port for use with a fax. Would probably be more stable.


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I would go with a EFax service. Less trouble

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Originally Posted by JBean3329
ATAs for faxing and SIP trunking can be problematic.

Originally Posted by phonman123
I would go with a EFax service. Less trouble

Both are good ideas. Faxing has been troublesome since switching to SIP trunks in our system.

I don't know if EFaxing is acceptable in a medical environment.

Last edited by Keyset6; 06/01/23 01:00 PM.
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Efaxing is VERY expensive for HIPPA compliance and a PITA. If you have comcast or Spectrum a single analog line isn't expensive off an EMTA box.

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If you have the license upgrade to 5.03 on the Samsung you should be fine for connecting an ATA. The translation that needs to happen between the analogue fax, the ata, then the sip conversion on the Samsung may take a lot of tweaking. Are your trunks sip, pri, or analogue?

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Faxing never works as well over SIP. I've used various ATAs like Cisco, Grandstream, and Obi (Poly). They might work for a few pages, but try sending a 50-page fax with them and they usually fail. T.38 seems to only work a little better than G.711
We work with a lot of healthcare providers, and we keep them on POTS or eFax. Or we bundle a line with the Internet from the ISP.
If you have an alarm line, then good luck with any ATA.

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Problem is, even with a traditional line, somewhere in the network I will almost guarantee that the call is getting converted to SIP. If the traditional POTS line is copper leaving the premise, it is most likely going back to a DSLAM or some neighborhood DLC where it is converted to IP. Most definitely is being converted to IP once it hits the local serving switch.


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