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Joined: Jun 2012
Posts: 2
Member
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Member
Joined: Jun 2012
Posts: 2 |
Customer called informing me that CenturyLink had called them to inform them that they detected International Toll Calls at 10pm from their phone lines over the weekend. CenturyLink has blocked some things but I need to do some restrictions within the system. Apparently it is coming through the AutoAttendant. Looking for specific suggestions on programming changes. I haven't dealt with this issue in over 10 years on other systems (Norstar I believe). I use a laptop and DSX system administrator.
Thank you,
Rick Swineford
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Joined: Aug 2004
Posts: 1,711 Likes: 38
Admin
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Admin
Joined: Aug 2004
Posts: 1,711 Likes: 38 |
Can't say for NEC, but the worst toll fraud cases I've seen all related to call forwarding on the line level. If you have a way to block those codes - do it!
![[Linked Image from web.atcomsystems.ca]](https://web.atcomsystems.ca/pic/atcom_logo_60px-high.png) Looking for a VoIP Phone Canada provider? Put Atcom's valuable VoIP expertise to work for your business today!
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Joined: May 2002
Posts: 4,305 Likes: 8
Moderator-Avaya, Polycom
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Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,305 Likes: 8 |
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Joined: Aug 2002
Posts: 1,081 Likes: 1
Member
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Member
Joined: Aug 2002
Posts: 1,081 Likes: 1 |
Change all mailbox passwords, disable mailboxes which are not needed and apply a toll restriction to the intramail extensions.
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