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Joined: Nov 2001
Posts: 487 Likes: 1
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Joined: Nov 2001
Posts: 487 Likes: 1 |
I am not proficient on the SX 200 just a heads up. Customer was notified the D channel was down and the smart jack was in alarm. The PRI card was replaced and programmed by the company I get my Mitel equipment from. Now the PRI is up inbound calls are processed but outgoing calls are not going to the number dialed. I worked with the PIR NOC and there telling me the when I dial ie. 877 453-8353 they see 315 745-38353, I dial 315 672-5361 they see 315 567-25361 I dial 315 247-5361 they see 315 52475361. Can this be a PBX issue or do I need to press the provider? .
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Joined: May 2005
Posts: 1,006
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PBX PRI card was replaced? Was it bad? Did you do a loopback test of the circuit and the PBX?
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Joined: Nov 2001
Posts: 487 Likes: 1
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Joined: Nov 2001
Posts: 487 Likes: 1 |
PRI is up. Inbound calls are good. Outbound calls are the problem. Refer to my post.
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Joined: Aug 2002
Posts: 1,079 Likes: 1
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Joined: Aug 2002
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That is weird. view SMDR logs from maintenance terminal to see what you dial is exactly what is being sent to the phone company. Usually I set the card for NI2 and receive 4 digits. that is it. Do you know how to check the card with an ethernet cable?
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Joined: Nov 2001
Posts: 487 Likes: 1
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Joined: Nov 2001
Posts: 487 Likes: 1 |
So can the programming of the PRI card could cause this? No other changes have been made to the dialing plan.The NOC is seeing the PBX only sending 8 of the 11 digits. The 1st 2 digits of the number dialed are not being sent, according to the provider. I haven't set up yet for SMDR
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Joined: Aug 2002
Posts: 1,079 Likes: 1
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Joined: Aug 2002
Posts: 1,079 Likes: 1 |
That is a weird problem and since you mentioned you did not program it, I would be careful to check out the PRI card's settings before pinning the blame on the telco. You would need IMAT for Mitel PRI card and I believe ethernet crossover cable.
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Joined: Nov 2001
Posts: 487 Likes: 1
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Joined: Nov 2001
Posts: 487 Likes: 1 |
I sent the PRI config I received from the provider to the tech I purchased the card from. I don't have IMAT so I can't, look at it or make any changes.
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Joined: Nov 2001
Posts: 487 Likes: 1
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Joined: Nov 2001
Posts: 487 Likes: 1 |
My inbound calls are working fine.
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Joined: Aug 2012
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Joined: Nov 2001
Posts: 487 Likes: 1
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Joined: Nov 2001
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Thanks guys, but that's a bit out of my, Mitel, comfort zone.
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