|
|
Joined: Oct 2007
Posts: 117
Member
|
|
Member
Joined: Oct 2007
Posts: 117 |
Practically from day 1 with the 5000 system, every once in awhile the system will "freeze" that's the best I can describe it. All the phones will give a OFF-Hook indication as soon as you pick it up, you know that awful screeching. The system won't do anything but that. No alarms anywhere. the only thing to do is a hard reboot. Anyone know how or why this happens. Like I said, almost every one of these has done it at one time or another. thanks for any hints.
A+, CTP
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Jun 2004
Posts: 224
Member
|
|
Member
Joined: Jun 2004
Posts: 224 |
Different software versions? We have had that happen on a few of the 2.1 systems. Odd and hard reboot fixes for awhile.
|
|
|
|
|
Joined: Oct 2007
Posts: 117
Member
|
|
Member
Joined: Oct 2007
Posts: 117 |
Yeah it appears to be for all versions, except for 3,1, probably too new yet t see it
A+, CTP
|
|
|
|
|
Joined: May 2009
Posts: 1,198
Member
|
|
Member
Joined: May 2009
Posts: 1,198 |
I don’t get the screeching noise, but a couple times a month I’ll have a problem where call processing just stops. You can ping the system on the network, but it’s not doing anything. Mostly with 2.3 and 2.4 sites; no issues with 3.1 and 3.2 yet.
The logs never show anything. It’s reboot and move on.
|
|
|
|
|
Joined: Oct 2007
Posts: 117
Member
|
|
Member
Joined: Oct 2007
Posts: 117 |
A+, CTP
|
|
|
|
|
Joined: May 2005
Posts: 526
Member
|
|
Member
Joined: May 2005
Posts: 526 |
I think it is related to power, we have never seen it on systems with BBU's only on systems that do not have them, have suspected it is related to a power brown out causing processing to bump but the expander canbinet to stay up.
Randy
|
|
|
|
|
Joined: May 2009
Posts: 1,198
Member
|
|
Member
Joined: May 2009
Posts: 1,198 |
Every one of my systems is on UPS and properly grounded. Inter-Tel tech support looks at the logs files and hasn't a clue.
At two of my sites, Inter-Tel actually flew out an engineer and replaced the systems. One of them I had to reboot again last night!
|
|
|
|
|
Joined: Oct 2007
Posts: 117
Member
|
|
Member
Joined: Oct 2007
Posts: 117 |
We put our systems on UPS as well. It seems to happen with no reason. At least I am not alone
A+, CTP
|
|
|
|
|
Joined: Jun 2004
Posts: 224
Member
|
|
Member
Joined: Jun 2004
Posts: 224 |
I'd like to blame the issue on our cold weather, but can't. <grin>
Have had a mess of systems with the lock up issue / off hook issue / can't make outgoing calls and nothing really in common to the systems - different versions from 1.2 up to 3.2, UPS on all systems, solid grounding, different CO's. Logs show nothing. Frustrating for all involved with no real fix other than a reboot.
|
|
|
|
|
Joined: Oct 2007
Posts: 117
Member
|
|
Member
Joined: Oct 2007
Posts: 117 |
Can't even blame overheating! Since all are in different environments.
A+, CTP
|
|
|
|
Forums84
Topics94,392
Posts639,299
Members49,804
| |
Most Online5,661
May 23rd, 2018
|
|
|
1 members (nortelvoip),
257
guests, and
256
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
