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Joined: Aug 2007
Posts: 46
ILE Offline OP
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OP Offline
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Joined: Aug 2007
Posts: 46
External calls route to an AA, and one-key dial to a workgroup. When inbound caller ID is blocked, the workgroup is presented with a call that only shows the extension ID and name of the workgroup. Is there a different way to route the call so we could at least get the trunk group ID, or at most get the actual "Blocked" cid message from the carrier? We don't mind if the ID is blocked, we just need to be able to answer the call appropriately.

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Joined: Aug 2007
Posts: 46
ILE Offline OP
Member
OP Offline
Member
Joined: Aug 2007
Posts: 46
I added a route point in between. That fixed it.


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