|
|
|
|
Joined: Jan 2020
Posts: 8
Member
|
|
Member
Joined: Jan 2020
Posts: 8 |
I have a UM8000 connected to an SV9100. I want to prevent callers from pressing # during Dept.X's main AA and getting redirected to our company's main auto attendant. Too many calls are going to our operator that should be for Dept.X, but people know how to bypass the system by pressing #. Is there any way I can prevent callers from pressing #? I've looked throughout the UM8000 and couldn't find anywhere to do this. One-key dialing only goes from 0-9. Thank you.
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Mar 2018
Posts: 345 Likes: 1
Member
|
|
Member
Joined: Mar 2018
Posts: 345 Likes: 1 |
I'm not sure which system you are working on so here are some shots in the dark.
1. In the voicemail can you change what its "operator" setting is. If so either delete or change its destination.
2. In the phone system change the "operator" to a different extension that is set to DND and dumps them back into the voicemail.
The Cloud is just someone else's computer!
|
|
|
|
Forums84
Topics94,402
Posts639,369
Members49,808
| |
Most Online5,661
May 23rd, 2018
|
|
|
0 members (),
255
guests, and
70
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
