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Joined: Mar 2009
Posts: 29
Member
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Member
Joined: Mar 2009
Posts: 29 |
I have a new customer with an Avaya IP office 500 and the IT person for some reason thought he was rebooting the system but actually reset to factory. Now there aren’t any licenses in the system. Any suggestions where to turn? There are no backups on site
The SD number is 1374737062
Any advice is appreciated
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Joined: May 2002
Posts: 4,305 Likes: 8
Moderator-Avaya, Polycom
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Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,305 Likes: 8 |
Depends on where they purchased the equipment and licenses. was it from a AVAYA BP or online.
They may need to get it reprogrammed and new licenses . IT guy really screwed up.
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Joined: Jul 2001
Posts: 3,347 Likes: 10
Moderator-Avaya-Lucent, Antique Tele
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Moderator-Avaya-Lucent, Antique Tele
Joined: Jul 2001
Posts: 3,347 Likes: 10 |
The ADI licensing system has been discontinued, so it is unlikely you will be able to retrieve the licenses through Avaya without upgrading to R11. Check the computer used for managing the IP Office, and there should be configuration files with .bak file type. These will open as offline configurations in Manager, you will be able to copy and paste or export the licenses to paste into or import into the live system.
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Joined: May 2004
Posts: 1,667 Likes: 4
Moderator-Avaya
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Moderator-Avaya
Joined: May 2004
Posts: 1,667 Likes: 4 |
Check the computer used for managing the IP Office, and there should be configuration files with .bak file type. These will open as offline configurations in Manager, you will be able to copy and paste or export the licenses to paste into or import into the live system. This is the best option. Otherwise have you can email Avaya Product Ops, and they can retrieve that for you... Your distributor will have that info...
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
Good luck with that............ LOL
My advise would be to contact the company that you purchased your equip from, and they should be more than able to help you through this process.
Last edited by mdaniel; 04/14/19 02:52 PM.
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: May 2004
Posts: 1,667 Likes: 4
Moderator-Avaya
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Moderator-Avaya
Joined: May 2004
Posts: 1,667 Likes: 4 |
Have you resolved this?
PM me if not
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