Samsung finally calls it quits

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Samsung finally calls it quits #628641 03/29/19 03:02 PM
Joined: Apr 2015 Posts: 5 Akron, Ohio gbaynes Member
gbaynes Member Joined: Apr 2015 Posts: 5 Akron, Ohio	Samsung Notice: End of Sale for OfficeServ and SCM Products Dear Samsung Valued Partner, We would like to inform that Samsung Electronics America (SEA) will be ending the sale of the OfficeServ and SCM Products as of September 30, 2019. The OfficeServ, SCME and SCM Compact Order forms will be retired on September 30, 2019. The last day to order will be September 30, 2019; however, we will continue to provide support for these products. Technical support will continue until September 30, 2021. In-Warranty hardware repair will continue for 5 years from the date of purchase from Samsung. Last day for any warranty will be September 30, 2024. Orders placed by our distributors by September 30, 2019, will be fulfilled to the best of our abilities and as supply lasts. Lead times are expected to be 8-10 weeks. Selected licenses will be available for 1 year from the End of Sale date for existing customer extensions.

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Re: Samsung finally calls it quits gbaynes #628642 03/29/19 03:33 PM
Joined: Dec 2010 Posts: 681 McAlester, OK Biztel Cuban Okie Tech Member
Biztel Cuban Okie Tech Member Joined: Dec 2010 Posts: 681 McAlester, OK	Yea, this definitely sucks as we have a large customer base with Samsung systems installed. We are gonna jump ship to Avaya and see how that goes. We knew it was coming, just now it is confirmed. They definitely have let us down.

Re: Samsung finally calls it quits gbaynes #628645 03/29/19 05:48 PM
Joined: Dec 2007 Posts: 6,821 Likes: 22 Canby, Oregon Professor Shadow Retired Admin
Professor Shadow Retired Admin Joined: Dec 2007 Posts: 6,821 Likes: 22 Canby, Oregon	Originally Posted by gbaynes Samsung Notice: End of Sale for OfficeServ and SCM Products Dear Samsung Valued Partner... Is this proprietary information? Dean Photographs: https://www.instagram.com/deanwilsoncanby/ https://fstoppers.com/profile/deanwilsoncanby https://www.facebook.com/Dean-Wilson-Photography-112841337020414 _________________________________________________________________________________________ Retired: That means I don't have a job description and I can do what I want.

Re: Samsung finally calls it quits gbaynes #628667 03/30/19 12:19 AM
Joined: Jan 2005 Posts: 15,386 Likes: 13 Fayetteville, NC EV607797 Moderator-Vertical, Vodavi, 1A2, Outside Wire
EV607797 Moderator-Vertical, Vodavi, 1A2, Outside Wire Joined: Jan 2005 Posts: 15,386 Likes: 13 Fayetteville, NC	Looks as if NEC is swooping in to capture the dealer base left in a pickle. Ed Vaughn, MBSWWYPBX

Re: Samsung finally calls it quits gbaynes #628670 03/30/19 10:32 AM
Joined: May 2004 Posts: 336 Asheville NC Barrontel Member
Barrontel Member Joined: May 2004 Posts: 336 Asheville NC	I just installed 2 new OfficeServ last week, yep this does suck

Re: Samsung finally calls it quits gbaynes #628677 03/30/19 12:20 PM
Joined: May 2004 Posts: 336 Asheville NC Barrontel Member
Barrontel Member Joined: May 2004 Posts: 336 Asheville NC	If Samsung cares about their Dealers even a little bit then they should create a license key to unlock everything that requires a license purchase, just put the systems into permanent Tutorial mode.

Re: Samsung finally calls it quits gbaynes #628684 04/01/19 04:51 AM
Joined: May 2004 Posts: 761 Likes: 2 Upstate New York phonman123 Member
phonman123 Member Joined: May 2004 Posts: 761 Likes: 2 Upstate New York	That would be a smart thing for Samsung to keep their name. We have supported Samsung for years.

Re: Samsung finally calls it quits Biztel Cuban Okie Tech #628689 04/01/19 07:53 AM
Joined: Apr 2015 Posts: 5 Akron, Ohio gbaynes Member
gbaynes Member Joined: Apr 2015 Posts: 5 Akron, Ohio	Could not agree more! We went with Avaya as well and really like the product and support. Good luck!

Re: Samsung finally calls it quits Professor Shadow #628690 04/01/19 08:00 AM
Joined: Apr 2015 Posts: 5 Akron, Ohio gbaynes Member
gbaynes Member Joined: Apr 2015 Posts: 5 Akron, Ohio	This is important for anyone that has or is going to install a Samsung system. Its my opinion that everyone should have this information considering that we were told that Samsung was not going anywhere even though we saw this coming.

Re: Samsung finally calls it quits gbaynes #629100 04/14/19 12:02 PM
Joined: Apr 2007 Posts: 617 Likes: 1 Massachusetts RM SYSTEMS Member
RM SYSTEMS Member Joined: Apr 2007 Posts: 617 Likes: 1 Massachusetts	Barrontel, I agree. Good Idea. I have a customer with 3 sites and wants a quote for Spnet. Do I even bother? If they blow a processor down the road how do I Transfer the license? With that said we are finally trained on and selling our own private label hosted system. Good news is the we are pulling out the Officeserv systems on these deals and will be able to support our existing base without scrambling for parts. I know hosted is not for everyone so we have NEC available to quote out.