Key Voice...Aaaargh!

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Key Voice...Aaaargh! #627251 02/07/19 06:10 PM
Joined: Feb 2018 Posts: 11 Montrose CO, USA adamscomCO Member
adamscomCO Member Joined: Feb 2018 Posts: 11 Montrose CO, USA	does anyone have experience with Key Voice, I need to change a i digit routing, from auto attendant to a specific Partner ACS extension, right now it says invalid entry. Program manual PDF isn't written in a language I understand. If anyone can help, I'll fill in the specifics (the best I can). Thanks

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Re: Key Voice...Aaaargh! adamscomCO #627255 02/07/19 06:27 PM
Joined: Dec 2007 Posts: 6,825 Likes: 22 Canby, Oregon Professor Shadow Retired Admin
Professor Shadow Retired Admin Joined: Dec 2007 Posts: 6,825 Likes: 22 Canby, Oregon	I haven't touched a Key Voice since the early '90's. Are you working with DOS, NT or something newer? Here is a link to one of the older manuals: Key Voice Super Guide Dean Photographs: https://www.instagram.com/deanwilsoncanby/ https://fstoppers.com/profile/deanwilsoncanby https://www.facebook.com/Dean-Wilson-Photography-112841337020414 _________________________________________________________________________________________ Retired: That means I don't have a job description and I can do what I want.

Re: Key Voice...Aaaargh! adamscomCO #627269 02/08/19 11:44 AM
Joined: Mar 2018 Posts: 345 Likes: 1 St Louis, MO Daniel Member
Daniel Member Joined: Mar 2018 Posts: 345 Likes: 1 St Louis, MO	Start with a trace to see how the routing is now and what is being sent. Also what the Professor said. The Cloud is just someone else's computer!

Re: Key Voice...Aaaargh! adamscomCO #627327 02/10/19 08:27 PM
Joined: Aug 2004 Posts: 9,169 Likes: 18 SOUTH TEXAS RATHER BE FISHING Admin
RATHER BE FISHING Admin Joined: Aug 2004 Posts: 9,169 Likes: 18 SOUTH TEXAS	Change the destination of digit dialed to the extension you need. Make sure a mailbox exists for that extension and that it is set for blind transfer.