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#627251 02/07/19 07:10 PM
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does anyone have experience with Key Voice, I need to change a i digit routing, from auto attendant to a specific Partner ACS extension, right now it says invalid entry. Program manual PDF isn't written in a language I understand. If anyone can help, I'll fill in the specifics (the best I can).

Thanks

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I haven't touched a Key Voice since the early '90's. Are you working with DOS, NT or something newer?

Here is a link to one of the older manuals: Key Voice Super Guide


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Start with a trace to see how the routing is now and what is being sent. Also what the Professor said.


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Change the destination of digit dialed to the extension you need. Make sure a mailbox exists for that extension and that it is set for blind transfer.


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