Key Voice...Aaaargh!

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Key Voice...Aaaargh! #627251 02/07/19 07:10 PM
Joined: Feb 2018 Posts: 11 Montrose CO, USA adamscomCO Member
adamscomCO Member Joined: Feb 2018 Posts: 11 Montrose CO, USA	does anyone have experience with Key Voice, I need to change a i digit routing, from auto attendant to a specific Partner ACS extension, right now it says invalid entry. Program manual PDF isn't written in a language I understand. If anyone can help, I'll fill in the specifics (the best I can). Thanks

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Re: Key Voice...Aaaargh! adamscomCO #627255 02/07/19 07:27 PM
Joined: Dec 2007 Posts: 6,814 Likes: 19 Canby, Oregon Professor Shadow Retired Admin
Professor Shadow Retired Admin Joined: Dec 2007 Posts: 6,814 Likes: 19 Canby, Oregon	I haven't touched a Key Voice since the early '90's. Are you working with DOS, NT or something newer? Here is a link to one of the older manuals: Key Voice Super Guide Dean Photographs: https://www.instagram.com/deanwilsoncanby/ https://fstoppers.com/profile/deanwilsoncanby https://www.facebook.com/Dean-Wilson-Photography-112841337020414 Please don't confuse your "Internet Search" with my licenses, certifications and over 30 years experience. "Thank you for calling Technical Support. If you feel you have reached this number in error, please hang up and press redial."

Re: Key Voice...Aaaargh! adamscomCO #627269 02/08/19 12:44 PM
Joined: Mar 2018 Posts: 345 Likes: 1 St Louis, MO Daniel Member
Daniel Member Joined: Mar 2018 Posts: 345 Likes: 1 St Louis, MO	Start with a trace to see how the routing is now and what is being sent. Also what the Professor said. The Cloud is just someone else's computer!

Re: Key Voice...Aaaargh! adamscomCO #627327 02/10/19 09:27 PM
Joined: Aug 2004 Posts: 9,169 Likes: 18 SOUTH TEXAS RATHER BE FISHING Admin
RATHER BE FISHING Admin Joined: Aug 2004 Posts: 9,169 Likes: 18 SOUTH TEXAS	Change the destination of digit dialed to the extension you need. Make sure a mailbox exists for that extension and that it is set for blind transfer.