atcomsystems.ca/forum Forums VOIP Phones & IP PBX Cisco Telephones and Systems pagepac 6 plus n cisco gw

Hi

I am attempting to assist a remote site get their paging system going as they switch over to a cisco phone system.

The site has a cisco 4331 router with a a FXO card installed. The paging system is a valcom pagepac 6 plus.

I was able to find a manual for the unit, however its not too clear. Does anyone have any experience with this?

My main question is: for paging purposes can the pagepac plus be connected via the FXO port?

If so, should it connect to J4 or J5?

I already have call manager and the gateway to deliver a call to the fxo port when the page code is dialed, and to send a '7' to the pagepac when a call hits the port. 7 is the all page code. And I currently have the fxo port plugged into J4 on the pagepac. This was performed by a tech we had visit the site to install the router cards. I don't have access to the site (without driving 8 hours) or I could just try moving the rj11 to J5.

I see the call hit the port via debug ccapi, however the call fails with a 'no circuit' error.

Any help anyone can give on the pagepac 6 plus would be much appreciated.

Thanks!

I can answer my own question - I had contacted Valcom previously and did not receive a reply. I did so again and this time got one. The unit will not support paging via FXO port. It has to be an FXS port... a bummer but good to finally have an answer

UPDATE!!! - I was given bad information! For the pagepac 6plus an FXO port MUST be used in Jack J5 - configured as loopstart - you can 'prefix 7' in the dial-peer if you always want to do an 'AllPage'

See how helpful this Forum is? Thank you for posting your answer. You never know when someone may run into the same situation next week...next month....