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Joined: Jan 2009
Posts: 62
Member
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Member
Joined: Jan 2009
Posts: 62 |
Hi,
Not long ago I attempted to access the admin box on an IVP8 Voicemail at one of my company's remote locations.
I was able to originally access it with the default password, which I changed and documented. A few months later I went to use that very same password, which nobody else had but me, and suddenly I wasn't able to log in anymore.
I tried the default thinking it was reset somehow; no joy.
I'm kind of dead in the water at this point with being able to reset mailbox passwords and create new users. I even went so far as to try and use the voicemail admin software and access the unit via null modem cable, and it won't let me in.
Was hoping someone could help me reset the admin password. Thank you!
Andy
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Joined: Aug 2002
Posts: 4,929 Likes: 1
Administrator
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Administrator
Joined: Aug 2002
Posts: 4,929 Likes: 1 |
Can you access it with VM Manager
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Joined: Jan 2009
Posts: 62
Member
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Member
Joined: Jan 2009
Posts: 62 |
I wish! I tried but no luck there either.
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Joined: Dec 2007
Posts: 6,816 Likes: 21
Retired Admin
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Retired Admin
Joined: Dec 2007
Posts: 6,816 Likes: 21 |
Try the changed password with CAP LOCKS on.
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Joined: Jan 2009
Posts: 62
Member
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Member
Joined: Jan 2009
Posts: 62 |
Try the changed password with CAP LOCKS on. I should have mentioned this, but I actually did not change the password at any point for VM Manager, only the voicemail admin box. I know what the default for the VM Manager should be, and it isn't that.
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Joined: Aug 2002
Posts: 4,929 Likes: 1
Administrator
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Administrator
Joined: Aug 2002
Posts: 4,929 Likes: 1 |
I have been doing support sessions all morning I have one more in me. oneringtelecom.com tech support tab
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Joined: Jan 2009
Posts: 62
Member
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Member
Joined: Jan 2009
Posts: 62 |
I have been doing support sessions all morning I have one more in me. oneringtelecom.com tech support tab Sounds good. Want me to call the number on here or do you have a direct?
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Joined: Aug 2002
Posts: 4,929 Likes: 1
Administrator
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Administrator
Joined: Aug 2002
Posts: 4,929 Likes: 1 |
I have been doing support sessions all morning I have one more in me. oneringtelecom.com tech support tab Sounds good. Want me to call the number on here or do you have a direct? We can chat on the team viewer session if you want to call 8635005005
Last edited by SSPhone; 11/30/18 12:41 PM.
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Joined: Jan 2009
Posts: 62
Member
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Member
Joined: Jan 2009
Posts: 62 |
Team Viewer it is. Have it open and waiting I think...
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Joined: Aug 2002
Posts: 4,929 Likes: 1
Administrator
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Administrator
Joined: Aug 2002
Posts: 4,929 Likes: 1 |
Use the link below as I have a V12 Full license and refuse to do the subscription plan
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