Bridged appearance, constant busy

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Bridged appearance, constant busy #622077 07/19/18 11:57 AM
Joined: Aug 2006 Posts: 26 Suitland MD. mike b Member
mike b Member Joined: Aug 2006 Posts: 26 Suitland MD.	Just took over a S8720 with G650 media gateway at a Govt Call Center facility. Current release is 4.0 They have 10 dispatcher positions with 4420 phones with an eu24 assigned. We have a nationwide toll free emergency number that rings here to the Call Center. (Local number is 0044) we have an X extension 0044 bridged appearance appearing on all dispatch positions 10 times on the EU24's. First 9 positions on all phones get dialtone when you access the button.,10th position ALWAYS gets a busy signal. We have removed and reprogrammed the bridged appearance, unplugged and plugged back in all phones, thinking maybe it was just hung., no avail. We CAN NOT reset the system., as this is a CRITICAL Govt facility and they cannot be out of service. If anyone has ANY ideas, I would greatly appreciate any help. Thanks in advance!!

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Re: Bridged appearance, constant busy mike b #622092 07/19/18 07:34 PM
Joined: Feb 2005 Posts: 12,347 Likes: 4 New York hbiss Member
hbiss Member Joined: Feb 2005 Posts: 12,347 Likes: 4 New York	Quote We CAN NOT reset the system., as this is a CRITICAL Govt facility and they cannot be out of service . Shoulda stayed with a 1A2. -Hal CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.

Re: Bridged appearance, constant busy mike b #622093 07/19/18 08:33 PM
Joined: Dec 2002 Posts: 9,428 Likes: 1 Beachwood jeffmoss26 Member
jeffmoss26 Member Joined: Dec 2002 Posts: 9,428 Likes: 1 Beachwood	YEP! Jeff Moss Moss Communications Computer Repair-Networking-Cabling MBSWWYPBX, JGAE

Re: Bridged appearance, constant busy mike b #622096 07/19/18 09:38 PM
Joined: May 2002 Posts: 4,304 Likes: 7 ROSEDALE hitechcomm Moderator-Avaya, Polycom
hitechcomm Moderator-Avaya, Polycom Joined: May 2002 Posts: 4,304 Likes: 7 ROSEDALE	Why would you want to reset the system ? www.iSimply1.com

Re: Bridged appearance, constant busy mike b #622099 07/20/18 07:41 AM
Joined: Aug 2006 Posts: 26 Suitland MD. mike b Member
mike b Member Joined: Aug 2006 Posts: 26 Suitland MD.	Wish it was 1A2 Hal. Hitech, that was Avaya"s recommendation, Wish it was that simple as a system reset., but to do that it would LITERALLY take an act of congress to switch operations to the backup center in Michigan!

Re: Bridged appearance, constant busy mike b #622124 07/21/18 11:25 AM
Joined: Feb 2005 Posts: 12,347 Likes: 4 New York hbiss Member
hbiss Member Joined: Feb 2005 Posts: 12,347 Likes: 4 New York	Typical government butt heads. No one ever considered periodic maintenance. No one ever told them that the reliability is no longer "nine nines". So I guess they have to live with the problem or wait for some natural disaster to hit them so they have to switch to the backup location. -Hal CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.

Re: Bridged appearance, constant busy mike b #622173 07/24/18 08:12 AM
Joined: Oct 2004 Posts: 1,492 central pa oobie Member
oobie Member Joined: Oct 2004 Posts: 1,492 central pa	remote reset and say you have no idea what happened just like all the shit they but into some of the bills they pass!