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Joined: Aug 2006
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mike b Offline OP
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Just took over a S8720 with G650 media gateway at a Govt Call Center facility. Current release is 4.0 They have 10 dispatcher positions with 4420 phones with an eu24 assigned. We have a nationwide toll free emergency number that rings here to the Call Center. (Local number is 0044) we have an X extension 0044 bridged appearance appearing on all dispatch positions 10 times on the EU24's. First 9 positions on all phones get dialtone when you access the button.,10th position
ALWAYS gets a busy signal. We have removed and reprogrammed the bridged appearance, unplugged and plugged back in all phones, thinking maybe it was just hung., no avail. We CAN NOT reset the system., as this is a CRITICAL Govt facility and they cannot be out of service.
If anyone has ANY ideas, I would greatly appreciate any help. Thanks in advance!!

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Quote
We CAN NOT reset the system., as this is a CRITICAL Govt facility and they cannot be out of service
.

Shoulda stayed with a 1A2.

-Hal


CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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YEP!


Jeff Moss

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Why would you want to reset the system ?

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mike b Offline OP
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Wish it was 1A2 Hal. Hitech, that was Avaya"s recommendation, Wish it was that simple as a system reset., but to do that it would LITERALLY take an act of congress to switch operations to the backup center in Michigan!

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Typical government butt heads. No one ever considered periodic maintenance. No one ever told them that the reliability is no longer "nine nines".

So I guess they have to live with the problem or wait for some natural disaster to hit them so they have to switch to the backup location.

-Hal


CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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remote reset and say you have no idea what happened just like all the shit they but into some of the bills they pass! smile


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