atcomsystems.ca/forum Forums General General Telephone & Systems Information How are they doing this?

I have a customer who owns a Macco dealership they have an Aspire M with Pots lines
They use Comcast

According to the customer the cooperate office can record all calls get reports on how many calls are answered, ect

there is no equipment on site

the local customer ordered the lines thru Comcast they pay the bill

The only thing I can think of it corporate does require them to install there MOH Source which is connected to the internet

just wondering

I don't think it could be the MOH player, that just plays the corporate storecast. No way, through it's connection to the system MOH input, would there be any way for a player to receive any data from the phone system. Have you actually looked at the installation to see if there is anything unusual going on? Do the CO lines loop through the player maybe?

-Hal

Do you suppose corporate tells that to all their franchises "to keep them in line"?

Simple, its done in the Cloud, there are many Cloud provider that bridge on to the service provider and can do many things.

I can't believe that an account with the cable company that is set up and paid for by the customer is going to have the lines "tapped" by a third party. I seriously doubt that the cable company even has the facilities and smarts to pull it off.

Then I'm thinking - are the numbers owned by Maaco corporate? 800 numbers perhaps? I see that there is a 1888-MAACO-USA. The call goes to them first on the way to your customer. Looks like MAACO shops have their own local numbers though so I can't see that happening.

-Hal

I believe the end user gets additional IP address. The provider then uses them to access the system and provide the services.

I have no idea what an Aspire M is so I can't comment. Google only comes up with an Acer computer or a smart phone.

-Hal

TIE begat Nitsuko
Nitsuko's descendants are Ultracom/Mod-Key/Onyx... et cetera.
Which begat the i-Series (384i-124i)
Which begat the Aspire
Which begat us UX5000.

NEC Aspire

Ok, so after looking at the evil spawn of Nitsuko, I'm not seeing any capability to do that either.

So as it stands, if the caller calls Maaco via their 888 number and gets transferred to a local shop via one of their own numbers, yes the call can be monitored. Other than that Dean was right the first time.

-Hal

We have accounts that have listed local numbers that forward to a national call center, then come back to the local store front to be answered, all with Big Brother listening in, tracking abandoned calls, and all that data everybody seems to need these days. Causes no end of trouble with local switch settings, though, especially with disconnect supervision and other signalling. Makes blood come out my nose sometimes.