atcomsystems.ca/forum Forums General General Telephone & Systems Information How are they doing this?

But I would think the MAACO owner would know about that? Nothing was said about how and who set up the cable account. If it was just the owner calling the cable company asking for service on a few POTS lines there is no forwarding going on. So OP, is that how it went? Or was MAACO corporate involved?

I know companies like Allstate insurance that own the local numbers and they can do anything they want with them before it gets to the local office.

-Hal

This is an Aspire. Having installed a bunch of them, I call BS.

If the toll free number is in the Maaco HQ, it's not BS. You dial the number and it is forwarded to the 10-digit franchisee number. Now, Maaco can keep stats on the toll free traffic. They can't monitor the local direct calls, since they don't have control of that number, but most any cloud system can track and record the numbers that pass through their system.



Carl

I can say with complete certainty that U-Haul does this, even if you call the local franchises' number. I know this because I rented a truck from them last summer. I was told by the woman on the phone that calls were automatically diverted to her call center if all of the local lines are tied up or not answered within three rings. When I went to the local store, I saw that they had RCA 4-line phones, with all four lines in use the whole time I was in line.

I also know a former agent for Farmer's Insurance. They mandated that she have hosted service from a specific provider and her equipment cost was zero. Now we know why. She paid the bill, but they monitored every bit of her agency's traffic.

Sure, RNAs can get transferred by the cable company. I just wonder if they can transfer to a number not on the account of the subscriber. We know nothing from the customer about his cable account.

I did mention Allstate and how corporate gets involved.

-Hal

Comcast is probably doing it for them. I know we have a few car dealerships that Comcast does all the call recording and reporting for them because of deal they agreed with them for getting all 10 sites.

If the feature is available on the line, the end-user can forward the calls to any number he chooses himself with *72 or whatever the provider switch uses. This isn't a high-level conspiracy by any means.

Nobody thinks it's a conspiracy, just a question about how it's done in this case and so far we came up with as many questions as theories. Without the OP asking the customer some pointed questions we can debate this all day.

Apparently now we have gone from the original question about call monitoring to call forwarding...

-Hal