web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Page 1 of 2 1 2
#616635 02/16/18 10:45 AM
Joined: Jun 2004
Posts: 310
mfecko Offline OP
Member
OP Offline
Member
Joined: Jun 2004
Posts: 310
Customer has an old Avaya system.
They're trying to change the main greeting on the auto attendant

Process says:

777 ( they can only enter 77 )
0 #
password #

They're getting invalid at the password

Original dealer is no more

Looking for a way to reset admin password

Any help would be appreciated

Avaya IP Office Help & Support Website
IP Office Help

Avaya IP Office Help & Support Website


FAQs, documentation, videos, updates, and support for the Avaya IP Office business phone system!
Everything you need to know about installing, upgrading, and troubleshooting IP 500v2 and IPO Server Edition systems.

Joined: Aug 2002
Posts: 2,608
Moderator-ESI, Shoretel
***
Offline
Moderator-ESI, Shoretel
***
Joined: Aug 2002
Posts: 2,608
Originally Posted by mfecko
Customer has an old Avaya system.
They're trying to change the main greeting on the auto attendant

Process says:

777 ( they can only enter 77 )
0 #
password #

They're getting invalid at the password

Original dealer is no more

Looking for a way to reset admin password

Any help would be appreciated

777 gets you into voicemail. Sounds like you are already there ... when you're entering 77 you're trying to access the mailbox for extension 77 not the admin mailbox.

Joined: Mar 2008
Posts: 46
Member
Offline
Member
Joined: Mar 2008
Posts: 46
press intercom and dial 777
after it answers dial 0 #
then for password dial 1234 #

Joined: Feb 2005
Posts: 12,340
Likes: 3
Member
***
Offline
Member
***
Joined: Feb 2005
Posts: 12,340
Likes: 3
Quote
then for password dial 1234 #

With Partner Messaging the password is eight digits. If you don't know the password you will have to have somebody from here remote in and reset it for you. There may be a fee.

-Hal


CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
Joined: May 2002
Posts: 4,295
Likes: 7
Moderator-Avaya, Polycom
*****
Offline
Moderator-Avaya, Polycom
*****
Joined: May 2002
Posts: 4,295
Likes: 7
I've never used 8 digest for password.

Joined: Jul 2001
Posts: 3,338
Likes: 10
Moderator-Avaya-Lucent, Antique Tele
*****
Offline
Moderator-Avaya-Lucent, Antique Tele
*****
Joined: Jul 2001
Posts: 3,338
Likes: 10
Out of the box, the minimum password length is 6. There is no default password on the admin mailbox, it is set by the programmer on the first login. Then you can go to security settings and change the minimum password length all the way down to 0 (no password checking) and as high as 16. If you lowered the password length, you could then back out and change the admin password to the same length if you wanted, but why open it up to abuse?

Joined: Feb 2005
Posts: 12,340
Likes: 3
Member
***
Offline
Member
***
Joined: Feb 2005
Posts: 12,340
Likes: 3
Yes, it's been awhile. Default minimum was 6 but I always used 8. The administrator could have made it anything as long as it was more than 6 and I guess no more than 16. I could never see using less than 8.

-Hal


CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
Joined: Jun 2004
Posts: 310
mfecko Offline OP
Member
OP Offline
Member
Joined: Jun 2004
Posts: 310
Thanks for the assist to all

Joined: Mar 2006
Posts: 14
Member
Offline
Member
Joined: Mar 2006
Posts: 14
What voicemail is it?

Joined: Feb 2005
Posts: 12,340
Likes: 3
Member
***
Offline
Member
***
Joined: Feb 2005
Posts: 12,340
Likes: 3
Ummm, I think a Partner Messaging R7 but I'm not sure. doh

-Hal


CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
Page 1 of 2 1 2

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,240
Posts638,579
Members49,755
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
210,640 Shoretel
187,392 CTX100 install
186,176 1a2 system
Newest Members
LewisR, TaniyahCobb, TDKs79, Buttinset, Housetech
49,755 Registered Users
Top Posters(30 Days)
Toner 14
Yoda 8
dexman 4
Who's Online Now
1 members (nortelvoip), 73 guests, and 32 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5