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Joined: Nov 2001
Posts: 487 Likes: 1
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Joined: Nov 2001
Posts: 487 Likes: 1 |
I'm having trouble keeping the correct time on the UCM. My phones are good. After a boot the time is correct, after an hour the time goes 4 hrs. ahead. NTP server is enabled, server is us.pool.ntp.org I don't understand what options 2 & 42 do but I've played with those setting combinations. In NY and my time zone is eastern. What am I missing? Thanks
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Joined: Dec 2005
Posts: 9,179 Likes: 8
Spam Hunter
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Spam Hunter
Joined: Dec 2005
Posts: 9,179 Likes: 8 |
I don't know anything about Aastra systems, so, this is a very general question.
Does the system sync the ToD clock via the time stamp received with Caller ID records? Avaya made a change to the Partner ACS to allow the ToD clock to do just that. Ended up having to create an override in a subsequent release due to alternate service providers were sending the incorrect time stamp for the time zone, thus messing up the displayed time on system phones.
I Love FEATURE 00
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Joined: Nov 2001
Posts: 487 Likes: 1
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Joined: Nov 2001
Posts: 487 Likes: 1 |
No. Its using the NTP server.
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Joined: Nov 2001
Posts: 487 Likes: 1
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Member
Joined: Nov 2001
Posts: 487 Likes: 1 |
A little help would be appreciated.
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Joined: Aug 2006
Posts: 1,803 Likes: 11
Moderator-Iwatsu
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Moderator-Iwatsu
Joined: Aug 2006
Posts: 1,803 Likes: 11 |
I had a similar issue with my desk phone being 4 hours off, but my Grandstream phone is connected to a 3CX IPPBX. My problem was a configuration issue in a profile. In your case, double check settings in your Global Profiles, model templates and individual phone templates. As you make settings in each, from Global to individual phones, behavior can change, and not always for the better. Generally, it's best to set time config in the Global profile and avoid changing it at the model and extension level. This keeps every extension and device on the same time schedule.
Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.
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Joined: Nov 2001
Posts: 487 Likes: 1
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Member
Joined: Nov 2001
Posts: 487 Likes: 1 |
My phones are keeping the correct time, it's the UMC that is 4 hrs. ahead. When I reset it, it comes back with the right time and then within an hour it goes 4 hrs. ahead.
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Joined: Aug 2006
Posts: 1,803 Likes: 11
Moderator-Iwatsu
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Moderator-Iwatsu
Joined: Aug 2006
Posts: 1,803 Likes: 11 |
MAke sure your UCM is properly configured for Auto time update. Is your UCM getting an address DHCP, or have you assigned a static address? Maybe the UCM is getting it's time from a poorly/ misconfigured switch or router.
Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.
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Joined: Nov 2001
Posts: 487 Likes: 1
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Joined: Nov 2001
Posts: 487 Likes: 1 |
UCM is DHCP auto update info is in my original post..The phones are getting time from the NTP.server.
Last edited by teleco; 08/17/17 11:38 PM.
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Joined: Aug 2006
Posts: 1,803 Likes: 11
Moderator-Iwatsu
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Moderator-Iwatsu
Joined: Aug 2006
Posts: 1,803 Likes: 11 |
I'd be happy to take a quick look. PM me with remote access details, if available.
Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.
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Joined: May 2013
Posts: 18
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Joined: May 2013
Posts: 18 |
I use ntp.ipvideotalk.com
Check Option2
Check Option42
California gmt-8
Under NTP Server
Enable NTP No check in the box
Doesn't sound like your using the Global Policy's or Templates Correct?
What version firmware are you on
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