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Joined: Aug 2006
Posts: 1,803 Likes: 11
Moderator-Iwatsu
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Moderator-Iwatsu
Joined: Aug 2006
Posts: 1,803 Likes: 11 |
I have a customer with IP Office ver 9.0 with 9500 series phones. Occasionally, random stations are unable to receive pages. Unplugging the phone for a few seconds clears the problem, but most of the affected phones are wall-mounted, and the customer has a difficult time with this. Any idea what causes this? Tough to believe I have that many bad phones...
Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.
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Joined: May 2002
Posts: 4,304 Likes: 7
Moderator-Avaya, Polycom
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Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,304 Likes: 7 |
Don't think it's the phones. How many phones involved?
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Joined: Aug 2006
Posts: 1,803 Likes: 11
Moderator-Iwatsu
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Moderator-Iwatsu
Joined: Aug 2006
Posts: 1,803 Likes: 11 |
10 or 12 phones are involved, all in the same page group. It just seems to happen ever so often. I don't have any info about system state when it happens, nor have I been able to reproduce it. It's quite a poser.
Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.
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Joined: May 2002
Posts: 4,304 Likes: 7
Moderator-Avaya, Polycom
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Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,304 Likes: 7 |
Are they the only sets in the paging group.
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Joined: Aug 2006
Posts: 1,803 Likes: 11
Moderator-Iwatsu
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Moderator-Iwatsu
Joined: Aug 2006
Posts: 1,803 Likes: 11 |
All phones at the location are in the same, single page group. The affect4d phone(s) varies- hasn't been the same phone twice.
Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.
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Joined: May 2002
Posts: 4,304 Likes: 7
Moderator-Avaya, Polycom
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Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,304 Likes: 7 |
Are there too many phones in the paging group. I think there is a limit because of power issue. Set up a second page group with half phones in each. That many solve the problem.
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Joined: Aug 2006
Posts: 1,803 Likes: 11
Moderator-Iwatsu
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Moderator-Iwatsu
Joined: Aug 2006
Posts: 1,803 Likes: 11 |
I can try that, but 10 or 12 phones doesn't seem like an excessive number of phones for a page group.
I finally had the issue occur a second time to the same extension. Perhaps I have a bad digital module? The other most recent phone was in the same module...
Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.
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Joined: May 2004
Posts: 1,667 Likes: 4
Moderator-Avaya
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Moderator-Avaya
Joined: May 2004
Posts: 1,667 Likes: 4 |
Are you on the most current release of 9.0? would upgrade to that..as some of the early 9.0 maint builds had issues.
In a perfect world, get them to 9.1.8
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Joined: Aug 2006
Posts: 1,803 Likes: 11
Moderator-Iwatsu
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Moderator-Iwatsu
Joined: Aug 2006
Posts: 1,803 Likes: 11 |
Did the upgrade to 9.1.....wasn't the lead tech so I don't know the build number, but we're gonna wait and see. I've got my fingers crossed.
Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.
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