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Joined: Aug 2016
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RoyO Offline OP
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need help programming 911 to work without dialing a 9
customer has pri card and dials 9 to get a line out
but it works if i dial 9911 but law states no line access in front of 911

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By default if you dial 911 without the leading 9 the system will wait for 5 seconds then send the call out to 911. The timer is adjustable.

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If it doesn't work as mentioned above you would have to make sure the OLG for your PRI is set in the Enhanced 911 section. By default it will be set to OLG 1 but this might not be the number assigned to your PRI.


Jason

Toshiba/Avaya/Nortel Installations and Service.

Honeywell-Paradox-Kantech-Keyscan-HIKvision Access control and CCTV

Moderated by  Carlos#1, phonemeister 

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