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Joined: Dec 2011
Posts: 19
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Joined: Dec 2011
Posts: 19 |
A have a new 7100, with 8 mgi licenses. voip phones connect but have no audio. voip phones test fine when tested locally.
I have ports 6000 and 9000 tcp/udp port forwarded to system. And ports 30000-30031 udp port forwared to system.
Any help is appreciated.
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Joined: Nov 2009
Posts: 602
Samsung Moderator
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Samsung Moderator
Joined: Nov 2009
Posts: 602 |
You need to forward the MPS ports (40000-40031) or turn off MPS.
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Joined: Dec 2011
Posts: 19
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Joined: Dec 2011
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MPS is off. Are these ports tcp or udp?
Thanks
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Joined: Nov 2009
Posts: 602
Samsung Moderator
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Samsung Moderator
Joined: Nov 2009
Posts: 602 |
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Joined: Dec 2011
Posts: 19
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Member
Joined: Dec 2011
Posts: 19 |
The IT guy opened those ports. No change. Still no audio.
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Joined: Dec 2010
Posts: 681
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Do you have the system set for Private w/Public and have the static public IP of the system programmed into Public address 1?
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Joined: Dec 2011
Posts: 19
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Joined: Nov 2013
Posts: 57 Likes: 1
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Joined: Nov 2013
Posts: 57 Likes: 1 |
I assume you wanted to hook up your ip phone from a remote site. Is white list enabled or disabled for each IP phone extension? If you enabled them, did you add the public ip address in mmc875?
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Joined: Jun 2006
Posts: 3,004 Likes: 4
Moderator-Samsung
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Moderator-Samsung
Joined: Jun 2006
Posts: 3,004 Likes: 4 |
If the phones connect then the whitelist isn't the issue, whitelist only prevents phones from registering, it won't cause audio issues.
It sounds like the ports either aren't opened or the firewall is blocking them.
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Joined: Nov 2013
Posts: 57 Likes: 1
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Member
Joined: Nov 2013
Posts: 57 Likes: 1 |
Right. If no audio is port forwarding / firewall issue. Check if you port forward the 40000 range.
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