|
|
|
|
Joined: Aug 2002
Posts: 104
Member
|
|
Member
Joined: Aug 2002
Posts: 104 |
Build 19.43.4002.0
Caller reaches auto attendant and wants to dial extension (200 series), and dial first digit 2 but waits too long to dial 2nd or third digit (5 seconds) and is then transferred off to dial option 2.
What field in Director controls that so I can adjust the time up a couple of seconds.
Thanks!
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Apr 2007
Posts: 1,439
Member
|
|
Member
Joined: Apr 2007
Posts: 1,439 |
Pretty sure that timer is set in the area only Shoretel TAC has access to.
If you want to extend it you will probably have to contact TAC.
D
Last edited by doghart; 12/28/15 03:03 PM.
|
|
|
|
|
Joined: Aug 2002
Posts: 104
Member
|
|
Member
Joined: Aug 2002
Posts: 104 |
That's what I was afraid of. Thanks for confirming, I really appreciate it, and will contact ShoreTel for the adjustment.
|
|
|
|
|
Joined: Mar 2009
Posts: 103
Member
|
|
Member
Joined: Mar 2009
Posts: 103 |
If I understand your question right , your asking about the AA Dial Timer, thats in the AA menu
Right above the area you can type the Greeting out under Timeout
I am the Big Ham and I approve this message.
|
|
|
|
Forums84
Topics94,457
Posts639,628
Members49,824
| |
Most Online5,661
May 23rd, 2018
|
|
|
0 members (),
159
guests, and
39
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
