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Joined: Aug 2002
Posts: 104
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Joined: Aug 2002
Posts: 104 |
Build 19.43.4002.0
Caller reaches auto attendant and wants to dial extension (200 series), and dial first digit 2 but waits too long to dial 2nd or third digit (5 seconds) and is then transferred off to dial option 2.
What field in Director controls that so I can adjust the time up a couple of seconds.
Thanks!
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Joined: Apr 2007
Posts: 1,439
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Joined: Apr 2007
Posts: 1,439 |
Pretty sure that timer is set in the area only Shoretel TAC has access to.
If you want to extend it you will probably have to contact TAC.
D
Last edited by doghart; 12/28/15 04:03 PM.
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Joined: Aug 2002
Posts: 104
Member
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Member
Joined: Aug 2002
Posts: 104 |
That's what I was afraid of. Thanks for confirming, I really appreciate it, and will contact ShoreTel for the adjustment.
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Joined: Mar 2009
Posts: 103
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Joined: Mar 2009
Posts: 103 |
If I understand your question right , your asking about the AA Dial Timer, thats in the AA menu
Right above the area you can type the Greeting out under Timeout
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