atcomsystems.ca/forum Forums General General Telephone & Systems Information Repkacement for Avaya partner

Owner of a restuarant has a Partner system. Although a majority of their current issues are from wiring (Telco feed is under the dishwasher), the owner was thinking about replacing the system.

Currently they have 2 lines and 3 phones, no voicemil and I don't know if the MOH was working.

Customer just needs 2 lines working, caller ID, and line privacy so that the other phones can't pickup a call in progress.

Based on their requirements I mentioned that they could just get simple 2 lines phones. The only requirement I can't seem to satisfy is the line privacy, at least with the 2-line phone models.

I looked at the AT&T 1070 4-line phones, which I think would probably accomplish is needs.

Any one have other recommendations?

XBlue X16 or any small system of any brand.

There is a simple device that plugs into the phone outlet and prevents a phone from getting dial tone if another phone on the line if off-hook. It works by detecting the line voltage, which is about 49v normally but drops to about 3v if any extension is off-hook.

See this link:
https://www.ebay.com/itm/Telephone-...t=LH_DefaultDomain_0&hash=item43d58166fb

Each one costs 99 cents plus shipping and handling. To protect 3 extensions you need three of them.

However if you check into it, I think that the AT&T and identical RCA 4-line phones already have a privacy feature that can be set up.

Which version of the Partner system does the restaurant have?

Despite the fact that the Partner platform has been discontinued by Avaya, a Partner ACS R6 or R8 are still good small business choices. There is a lot of hardware on the secondary market and the customer won't have to purchase new telephone sets...unless they want to.

What's wrong with another Partner system? This is the problem today. There are millions of small businesses like this with a couple of lines and a few phones. Manufacturers want you to sell them one of their 50 pounds of s*** in a 5 pound bag systems.

Be a hero and be honest. Tell the customer like it is- nobody makes a decent quality system for you at a reasonable cost. Clean up the wiring issues, sell them some new or refurb phones (yes, I have come upon new 18Ds from one supplier) sell them a refurb ACS.

Apparently they are happy with the Partner and no consumer grade phone is going to hold up as well.

-Hal

Probably noteworthy to mention that until as recently as few years ago the old Merlin was the standard for restaurants and food service. That's because the system was simple, the phones held up well to the abuse of the workers and the environment and replacements were readily available. Even though the Merlin was discontinued many, many years ago, even new builds were installing refurbed systems.

-Hal

I did not which Partner model it was. I saw it at an angle. It did not look like an ACS model. It was the processor card only, and it was almond color.

This one is still going, so I wasn't sure the reason for replacing it, besides the phones are getting pretty beat up and worn out. I came in towards the end of the conversation with the question about what I would recommend. I do think that the phone conditions are the main reason for wanting to replace the system.

They were already looking at regular 2 line phones, but if they go with a 4 line phone, a replacement would still be about $130.00+ per phone. If they beat up the new phones then the replacement cost would be about on par with replacing an Avaya partner phone.

I saw XBlue at another location . I had not heard about this one previously. The customer bought it directly, but I had to turn on the Music on Hold. Maybe I should look into that system a little more.

That privacy plug is one idea (I seem to remember something like this when Dial-up internet was still used), but it looks like it only does one line.

Before any replacement, the wiring will need to be addressed. The owner knows this, but probably figured he would start thinking about phone replacement as well, since some rewiring will be required if he moves away from using a PBX.

Thanks for the replies.

I have always found 2-4 line phones hard to trouble shoot.
One port 1 phone, or let the IT weinie do it.
I get used Partner phones all the time and have no issue.
A merlin with 5 button would fit most Rest.
I wish there were still thousands of merlins out there, I could add MOH for $100.00 in 5 min on service calls, like the 80's and 90's.

Except for the fact that I'm not primarily in a "Bell" area, I see a lot of single or two carrier Partner systems on the wall. I still have Partner pieces in the warehouse, but the only phones I have are 18d's. I see no reason to have non-display sets in inventory. Through the help of mdaniels, you can turn those ACS 3 or later versions into 6's.

I have several restaurants on Panasonic TA-824's. The basic 824-PK comes with 3 lines, 8 extensions, CID, and 3 display phones. There's a poor-man's Auto Attendant (DISA) that can answer the calls and play a message. We use it before setup or after hours to convey information. It's a great feature just prior to opening to answer the stupid "when do you open" questions or the "are you hiring?" ones.

Our host is a good source for parts, along with eBay and Craiglist. I lucked into a complete Panasonic 824 with 7 phones for a song at the Dayton Hamvention. It puts a lot of hardware on the books for less than $500.

In the 4-line market, I did a couple of Tractor Supply stores with 4-line V=Tech/ATT branded systems, for a National. I have not been back to my local TSC to see how happy they are with the result. They pulled Partner systems to put in a 4-line base, a 4-line cordless desk phone, and 6 cordless handsets. I was not impressed and they are pricey.

Carl

I would suggest they upgrade the Partner processor and get them some Refurbed 'partner phones partner 6 would be fine in this application with maybe one 18d

price would be competive with the 4 line phones but be a much better choice