atcomsystems.ca/forum Forums TDM Business Telephone Systems Inter-Tel Telephones & Systems 8602 IP softphone

Does anyone have any experience with this softphone? Is it compatible with the Axxess system? Can I use any other softphones with an Axxess v9.004 system? We have a 16-port IPRC card installed. I know I need the endpoint licenses, but is there anything else I need to enable off-site IP telephony to the Axxess? I'd prefer to try the softphone instead of an 8662 since the user travels frequently.

So many questions, so little knowledge...
Mike

We'll need some more information. At what point does it not work? In what environment does it fail (your internal network or using the internet)? Do you have the proper license? Endpoints use a Type A license while softphone uses a Type B license. PM me and I'll send you the IP manual.

I belieive you have to be on 9.0 or greater to use the 8602. As dfeschute said it will have to be licensed appropriately as well. Once you have the right version/license it works great. You will need to do the normal network engineering work to ensure decent VoIP performance; a difficult task using the public Internet. If you have a decent connection back to the IPRC card (low packet loss, low latency, low jitter) it will perform well. 9.0/8602 supports near and far end NAT so I would recommend that you put your IPRC card behind your firewall and simply permit the required TCP/UDP ports through to the NAT IP that you plan to use. Get yourself a decent USB headset and you are ready to rock.

I suppose I should clarify. We don't currently have this implemented. I was looking for input regarding what requirements there were and what was possible. We have ordered the class B license and the software so we'll see how well it works when it's up and running.

Our vendor said we needed to be on 10.0 for it to work, but I was under the impression that version wasn't released yet. What is the most recent version of the Axxess system?

Mike

We're at 9.1XXX. I've been told that the only major difference between 9 and 10 is the increase of allowed nodes. I'm surprised they didn't try to push you into the 5000 or 7000.

10.XXX has been released for a couple months. You must be at ver 9.1XX to use the 8602 softfone...

10.XXX has been released for a couple months. You must be at ver 9.1XX to use the 8602 softfone...

Can anyone tell me how to configure our firewall to enable the softphone to connect remotely? I've tried setting up a policy to allow TCP port 5566 and UDP port 5567 through NAT to our IPRC and it isn't connecting. Is there something else I'm missing?

Have you tried connecting in the office using the internal IP?
I believe you also need to direct 5004-5069 UDP to your IPRC.
I believe 9.1x and above handles NAT much better.

I have tested it on the internal network and it works great! We've upgraded to 10.001. I just tried opening the ports you suggested but still can't connect. I'm not getting any DENY messages in my firewall log from the public IP of the client. I CAN connect if I establish a VPN connection first, but I'm hoping to get this to work through the firewall without requiring a VPN connection. Any more ideas?

Thanks,
Mike